Susanna Harrison
Fort Collins
Summary
Organized and dependable candidate successful at managing multiple priorities with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
Work History
Bottle Server
The Gala
11.2023 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Upheld high standards of cleanliness, frequently cleaning and organizing the table.
- Utilized interpersonal skills to establish rapport with customers from diverse backgrounds, cultivating an inclusive environment.
- Provided excellent communication and conflict resolution skills when dealing with dissatisfied customers, ultimately preserving the venue''s reputation.
Dining Room Server
Madame Ushi
11.2023 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Increased customer satisfaction by monitoring dietary restrictions and allergies, ensuring safe and enjoyable dining experiences for all guests.
- Completed thorough side work duties before opening and after closing to maintain an organized dining area that was ready for service at all times.
- Helped create memorable experiences for diners celebrating special occasions by offering personal touches like complimentary desserts or customized menu suggestions.
Dining Room Server
Bagul-Bagul LLC
08.2023 - 11.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Forex Trader
IC Markets
05.2021 - 09.2023
- Created and implemented strategic trading approaches.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Bartender and Server
Zane's Tavern
04.2023 - 07.2023
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Slope And Hatch LLC
03.2023 - 07.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
Private Nanny
Aspen Nannies
01.2023 - 04.2023
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Engaged with children on individual basis to build positive relationships.
Dining Room Server
Bird And Jim LLC
05.2019 - 05.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Marina Dock Hand
Town Of Estes Park
05.2018 - 09.2018
- Trained and mentored new employees on company procedures and safety protocols.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Monitored and maintained organized work space, confirming efficient operations.
- Conducted test drives crafts, confirming proper operation.
Banquet Server
Dao House LLC
08.2017 - 02.2018
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Dining Room Server
Cousin Pats Pub And Grill
06.2017 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Closing Cashier
Bob And Tony's Pizza
04.2016 - 04.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Science - Business Administration
Colorado State University
Fort Collins12.2026
Associate of Arts - Business Administration And Management
Front Range Community College
Fort Collins, CO2021
Skills
- Hospitality Service Expertise
- Table Monitoring and Turnover
- Taking Reservations
- Guest Flow
- Anticipating Guest Needs
- Wine and Liquor Service
- Natural Leadership
- Menu Item Recommendation
- High-Volume Dining
- Price Memorization
- Menu Memorization
- Pos Operation
Accomplishments
- Honors and Presidents lists through the entirety of my academic career.
- Collaborated in a team in the opening and development of a fine dining restaurant.
- Was an active volunteer in Bali, Indonesia for 3 years.
- Experience in Nobu Restaurants/Service style.
Timeline
Bottle Server
The Gala
11.2023 - Current
Dining Room Server
Madame Ushi
11.2023 - Current
Dining Room Server
Bagul-Bagul LLC
08.2023 - 11.2023
Bartender and Server
Zane's Tavern
04.2023 - 07.2023
Slope And Hatch LLC
03.2023 - 07.2023
Private Nanny
Aspen Nannies
01.2023 - 04.2023
Forex Trader
IC Markets
05.2021 - 09.2023
Dining Room Server
Bird And Jim LLC
05.2019 - 05.2021
Marina Dock Hand
Town Of Estes Park
05.2018 - 09.2018
Banquet Server
Dao House LLC
08.2017 - 02.2018
Dining Room Server
Cousin Pats Pub And Grill
06.2017 - 01.2018
Closing Cashier
Bob And Tony's Pizza
04.2016 - 04.2017
Bachelor of Science - Business Administration
Colorado State University
Associate of Arts - Business Administration And Management
Front Range Community College
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