Susana Marcela Rodriguez Jimenez
Baranoa
Summary
Skilled in customer service and problem-solving, I enhanced customer loyalty at Teleperformance and Anchora by resolving complaints with empathy and maintaining professionalism in high-stress situations. My active listening and product knowledge led to improved customer satisfaction, showcasing my ability to quickly address and resolve inquiries.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Anchora
10.2024 - 12.2024
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Teleperformance
04.2023 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Institución Educativa Fundación Piés Descalzos
Colombia 05.2001 -
High School Diploma -
Francisco José De Caldas
Colombia 05.2001 -
Certificate of Technical Studies -
Centro Cultural Colombo Americano
Colombia, Atlantico 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Timeline
Customer Service Representative
Anchora
10.2024 - 12.2024
Customer Service Representative
Teleperformance
04.2023 - 07.2024
High School Diploma -
Institución Educativa Fundación Piés Descalzos
05.2001 -
High School Diploma -
Francisco José De Caldas
05.2001 -
Certificate of Technical Studies -
Centro Cultural Colombo Americano
05.2001 -
Similar Profiles
Gezim (Jimmy) RamjaGezim (Jimmy) Ramja
Sales Lead at AnchoraSales Lead at Anchora
MICHAEL TALEROMICHAEL TALERO
Payroll Coordinator at AnchoraPayroll Coordinator at Anchora
Laura Ortiz VargasLaura Ortiz Vargas
Customer Service Representative at ANCHORACustomer Service Representative at ANCHORA
LUIS DAVID MENDOZA MEZALUIS DAVID MENDOZA MEZA
Técnico En Sistemas at Luis David MendozaTécnico En Sistemas at Luis David Mendoza
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T