Susana Cuevas
Colorado Springs
Summary
Experienced bilingual (English/Spanish) medical administrative professional with 25+ years of experience in patient services, medical billing, insurance verification, scheduling, and front office operations. Known for strong organizational skills, attention to detail, and exceptional customer service.
Overview
20
20
years of professional experience
Work History
Office Administrator
MD Drywall
Colorado Springs
01.2020 - Current
- Coordinated daily office operations, scheduling appointments and managing project timelines to ensure smooth workflow.
- Provided administrative support, enhancing workflow efficiency and contributing to overall customer satisfaction.
- Communicate with clients regarding services, billing, and scheduling.
- Process customer payments and generate accurate invoices.
- Maintained organized financial and customer records, facilitating easy access and accuracy in information retrieval.
Medical Billing, Appeals Specialist & Receptionist
Dr. R. Perelman
Colorado Springs
03.2006 - 11.2018
- Processed medical billing, insurance claims, and payment collections to ensure accurate financial management of patient accounts.
- Prepared and submitted insurance appeals and corrected claims to expedite reimbursement and resolve discrepancies.
- Review open claims reports daily to ensure timely reimbursement and resolve outstanding balances.
- Verified patient insurance eligibility, benefits, referrals, and authorizations to facilitate timely access to care.
- Register patients, schedule appointments, and complete accurate demographic and insurance data entry.
- Collect patient co-pays, balances, and required documentation at check-in.
- Answer and route multi-line phone calls while providing exceptional customer service.
Education
John H. Francis Polytechnic High School
Sun Valley, CA06-1999
Skills
- Customer Service
- Accounts Receivable
- Collections
- Multi-line Phone Systems
- Bilingual: English & Spanish
- Administrative Support
- Problem Solving
- Team Collaboration
Timeline
Office Administrator
MD Drywall
01.2020 - Current
Medical Billing, Appeals Specialist & Receptionist
Dr. R. Perelman
03.2006 - 11.2018
John H. Francis Polytechnic High School