Susana Cole
Broomfield
Summary
Experienced Benefits Administrator with a comprehensive background in benefits analysis and administration. Proven track record of managing diverse benefits programs, resolving complex employee issues, and ensuring regulatory compliance. Demonstrated expertise in data analysis, program evaluation, and policy implementation.
Recognized for being a reliable team player and strong collaborator, focused on achieving measurable results and adapting to evolving organizational needs. Reliable and dependable, with robust analytical skills and keen understanding of benefits administration, strongly committed to excellence, integrity, and delivering a positive employee experience.
Overview
22
22
years of professional experience
Work History
Benefits Analyst
Boulder Valley School District
6500 Arapahoe, Boulder CO 80301
02.2022 - Current
- Administers employee benefit programs ensuring compliance with laws and regulations
- Conducted thorough investigations into benefit-related issues, resolving discrepancies and providing prompt resolutions for employees.
- Responsible for setup and maintenance of benefits modules and data, including creating new plans and running reports to update employee benefit plans and rates.
- Gathers employee data and reports, using Infor Query and Analysis for eligibility reconciliation and monitoring of monthly payments for administrative fees and premiums for all group plans.
- Runs reports to track new hires and rehired employees, analyzing employee data in Infor to determine benefits eligibility based on HR action history.
- Works with HRIS modules in Lawson/Infor ERP system including transition management (onboarding/off-boarding), status, position, demographics and benefits maintenance.
- Collaborated with HR team to design and administer annual benefits open enrollment events, leading to a smooth process for all employees.
- Prepares mandatory reporting to CMS and disclosure to Medicare eligible employees on the district's creditable prescription drug coverage.
- Manages ACA compliance ensuring employees receive their coverage information forms (1095C) and completing the annual ACA reporting to the IRS.
Benefits Specialist
Boulder Valley School District Re-2
Boulder, CO
06.2003 - 02.2022
- Administered the district’s employee benefits, including new enrollments, changes, and terminations in Health, Dental, Vision, Life, LTD, EAP, Aflac, Identity theft Protection, and Flexible Spending Plans.
- Maintained contact in person, phone, and email with insurance carriers to process employee updates, including coverage, address, and/or name changes, as well as to facilitate efficient resolution of employee inquiries and complaints and to ensure appropriate utilization of employee benefits.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Coordinated open enrollment process, meetings, and communications with employees and insurance carriers.
- Designed, updated and maintained district benefits website.
- Created and disseminated monthly Employee Benefits Newsletter.
Education
Associate of Arts - Business
Cole College
Denver, CO01-2017
Accounting And Finance
Barnes Business College
Denver, CO05-1984
Skills
- Employee relations
- Benefits administration
- Verbal and written communication
- New employee enrollment
- Well organized and detail oriented
- Documentation and reporting
- New employee orientations
- Highly skilled in HRIS Lawson/Infor
- Proficient in Microsoft Office, Word, Excel
- Fluent in Spanish
Timeline
Benefits Analyst
Boulder Valley School District
02.2022 - Current
Benefits Specialist
Boulder Valley School District Re-2
06.2003 - 02.2022
Associate of Arts - Business
Cole College
Accounting And Finance
Barnes Business College