Susan Uyetake
Westminster,CO
Summary
Versatile professional with a background at King Soopers and Vail Resorts Management Company, adept in process improvement and effective customer communication. Excelled in roles requiring meticulous attention to detail and robust problem-solving skills, from ensuring product freshness as a Service Deli Clerk to streamlining code deployment as a QA BA DevOps Engineer. Demonstrates exceptional cross-functional teamwork and effective customer communication, driving significant improvements in customer satisfaction.
Overview
24
24
years of professional experience
Work History
Service Deli Clerk
King Soopers
10.2023 - 12.2023
- Delivered exemplary customer service to guests in peak business periods.
- Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
- Developed strong rapport with regular customers, fostering loyalty and repeat business opportunities.
- Educated customers on various deli products, enhancing their experience.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Cleaned and sanitized dishes, racks, utensils, drains, and floors.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
DevOps Engineer
Vail Resorts Management Company
10.2021 - 03.2022
- Improved code deployment efficiency by automating processes with CI/CD pipelines.
- Maintained version control systems like Git or SVN for seamless collaboration among developers and engineers during project lifecycles.
- Collaborated with cross-functional teams to ensure seamless application development and deployment cycles.
- Tested and deployed scalable and highly available software products.
- Proved successful working within tight deadlines and a fast-paced environment.
- Translated technical concepts and information into terms parties could easily comprehend.
Software Test Engineer
Contract Services
01.2000 - 08.2019
- Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
- Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
- Conducted regression testing, analyzed results, and submitted observations to development team.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Negotiated with stakeholders to define acceptance criteria, ensuring tests aligned with business expectations.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
Education
Bachelor of Science - Computer Engineering
Portland State University
Portland, ORNo Degree - American Sign Language
Front Range Community College
Westminster, CO05.2023
Skills
- Cleaning and sanitizing
- Stock replenishment
- Inventory rotation
- Customer order taking
- Product knowledge
- Upselling
- Deli equipment operation
- Effective customer communication
- Process improvement
- Cross-functional teamwork
Languages
Spanish
Limited Working
American Sign Language
Native or Bilingual
Timeline
Service Deli Clerk
King Soopers
10.2023 - 12.2023
DevOps Engineer
Vail Resorts Management Company
10.2021 - 03.2022
Software Test Engineer
Contract Services
01.2000 - 08.2019
Bachelor of Science - Computer Engineering
Portland State University
No Degree - American Sign Language
Front Range Community College
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