Susan Romer, CTC
Blackwood
Summary
Seasoned Senior Travel Consultant most recent award I received the Excellence 2023 Award in grateful appreciation and distinguished recognition of your hard work, dedication and commitment to excellence!
Overview
40
40
years of professional experience
Work History
Senior Travel Consultant
AAA South Jersey
Voorhees
10.2010 - 02.2024
- Organized complex itineraries, including flights, transfers, hotels, car hire and excursions for Domestic and International Travel. Liaised with airlines and hotels regarding special requests from customers.
- Verified client personal details accuracy and completed customer profiles for company databases, establishing relationships on a daily basis.
- Communicated with VIP clients to develop familiarity with common needs within client's industry and accommodate travel preferences to exceed client expectations and cement relationships.
- Created travel itineraries and made adjustments to meet client specifications.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Participated in travel seminars and remained up-to-date on market trends.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Explained benefits of purchasing travel insurance with clients.
- Maintained relationships with travel partners and vendors.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Customer Representative/Sales
Ring Company
Turnersville
04.2005 - 06.2010
- Coordinated sales and service for an international internet based company which provides an on-line design and order for uniquely personalized rings including school class rings, sports championship rings, design and order for uniquely personalized rings including school class rings, sports championship rings, company rings, etc.
- Processed internet orders from company website, entered into manufacturing and tracked production.
- Monitored and updated customers on status and shipping via telephone, direct mail and internet communications.
- Assisted in the design and pricing of rings, coordinated and received customer approval.
- Negotiated shipping costs with worldwide carriers including custom regulations and taxes, shipped all goods worldwide.
- Resolved customer complaints promptly and efficiently.
Clerical/Office Supervisor
AM Express Courier
Sewell
03.1995 - 06.2005
- Cold called to expand customer base; coordinated direct marketing efforts to target businesses.
- Balanced accounts payables / receivables utilizing Quick Books Pro.
- Managed customer service requests and dispatched to appropriate personnel.
- Established and maintained filing system for ease of accessibility and retrieval.
- Managed, scheduled and coordinated office functions and activities for employees.
Group Coordinator/Senior Travel Consultant
Rosenbluth Travel
Cherry Hill
03.1989 - 03.1995
- Developed and implemented marketing plans for multiple groups.
- Organized meetings with clients to discuss their needs and goals.
- Created program activities, agendas and budgets based on client requirements. Negotiated airfares, hotels, cruises and ground arrangements for groups of up to 600.
- Attended group trips to oversee program implementation and deliverables on clients behalf.
- Prepared proposals, contracts, billings, brochures, bank deposit, mailings and manifests on client's behalf including Book keeping for all group accounts.
- Provided travel arrangements for leisure and corporate clients from beginning to end including V.P.'s of large corporations.
- Hands on Apollo/Focal Point Computer System, System One Computer and Sabre Computer System.
Assistant Manager/Travel Consultant
RosenbluthTurnersvilleVoorheesArtur Travel, Inc.
Philadelphia
05.1984 - 03.1989
- Responsible for annual sales of over $1mm. Ran all aspects of group travel, leisure and corporate.
- Recruited, trained and supervised 5 employees
- Prepared weekly ARC & Travel Guard Insurance Reports
- Processed all accounts payables and receivables: prepared and issued payroll.
- Office bank deposits.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Managed customer service inquiries and complaints in a timely manner.
Education
Certified Travel Counselor (CTC) - Tourism And Travel Marketing
Institute of Certified Travel Agents
Wellesley, MA12-1988
Certificate in Business - Special Emphasis On Sales And Public Relations
Taylor Institute Major in Travel Tourism
Mt. Laurel, New Jersey05-1984
Skills
- Exceptional customer service
- Creativity and Innovation
- Travel Arrangements
- Special needs travelers
- Hotel and Airline Accommodations
- Administrative tasks
- Client Relationship Building
- Itinerary Planning
- Service Promotion
- Complex Problem-Solving
- Organizational Champion
- Extensive Organizational Skills
- Works Well Under Pressure
- Highly Motivated Self Starter
Affiliations
- Participated at AAA South Jersey support food and clothes drives always. Most touching helping at Ronald McDonald house Cooper Hospital bringing Christmas together, wrapping gifts and daily needs needed!
Timeline
Senior Travel Consultant
AAA South Jersey
10.2010 - 02.2024
Customer Representative/Sales
Ring Company
04.2005 - 06.2010
Clerical/Office Supervisor
AM Express Courier
03.1995 - 06.2005
Group Coordinator/Senior Travel Consultant
Rosenbluth Travel
03.1989 - 03.1995
Assistant Manager/Travel Consultant
RosenbluthTurnersvilleVoorheesArtur Travel, Inc.
05.1984 - 03.1989
Certified Travel Counselor (CTC) - Tourism And Travel Marketing
Institute of Certified Travel Agents
Certificate in Business - Special Emphasis On Sales And Public Relations
Taylor Institute Major in Travel Tourism
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