Susie Lopez Romero

Denver

Summary

Dynamic leader with a proven track record at Volunteers of America Colorado, enhancing case management processes and client outcomes. Skilled in technology, problem-solving, and trauma-informed care. Demonstrated ability to lead teams, streamline operations, and foster community partnerships. Achieved significant improvements in service delivery and staff development.

Overview

years of professional experience

Work History

Case Management Supervisor

Volunteers of America Colorado

10.2022 - Current

Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
Strengthened community partnerships through regular outreach initiatives and collaborative projects aimed at improving service delivery.
Facilitated ongoing professional development opportunities for staff members, ensuring they remain current on trends and best practices within the field of case management.
Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.

Mental Health Clinician

Fort Logan Mental Health Hospital of Colorado

04.2019 - 01.2022

Provided crisis intervention services, de-escalating high-risk situations and connecting clients with appropriate resources.
Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
Contributed to ongoing professional development programs for staff members, sharing knowledge of current best practices in the field of mental health counseling.
Evaluated treatment outcomes using standardized assessment tools and adjusting therapeutic interventions accordingly for optimal results.
Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
Provided referrals to connect clients with other community resources to support mental health and well-being.
Completed one-on-one counseling with broad range of clients suffering from various trauma and issues.
Trauma informed and utilized deescalation techniques.
Streamlined clinical documentation, maintaining accuracy and confidentiality in accordance with HIPAA regulations.

Flight Attendant

Air Wisconsin Airlines, Great Lakes Airline, Key L

09.1998 - 12.2019

Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Resolved passenger conflicts and medical emergencies during flights.

Behavioral Health Security

HSS Security

08.2015 - 01.2017

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked flexible hours across night, weekend, and holiday shifts.
One on one counseling with patients who are challenged with traumatic illnesses such as bipolar, schizophrenia and personality disorders. Deescalate with Crisis Prevention Intervention

Education

Master of Science - Criminal Justice

Regis University

Denver, CO

09-2018

Bachelor of Science - Criminal Justice

Metropolitan State University of Denver