Susan Harris
Bennett,CO
Summary
Resourceful Executive/Administrative professional with over a decade of experience providing comprehensive support to C-Suite, executives and teams. Proficient in CRM management, email organization, and remote work coordination, leveraging technology to optimize productivity. Skilled in calendar management, travel arrangements, bookkeeping, and research, ensuring smooth operations and compliance. Adept at multitasking and prioritizing tasks. Experienced in project management and social media marketing, contributing to business growth and client engagement. Committed to excellence and adaptable to evolving demands in virtual environments.
Diligent Administrative Assistant with solid background in providing comprehensive administrative support to executives. Successfully managed multiple schedules and coordinated high-priority projects, ensuring efficiency and seamless operations. Demonstrated expertise in communication and organizational skills, facilitating team collaboration and problem-solving.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PT Virtual Executive Assistant
Flynn Investigations Group
04.2017 - Current
- Supported Founder/CEO and Director of Operations by efficiently managing administrative tasks, contributing to increased productivity and business growth
- Played a pivotal role in revenue generation by identifying optimal training locations during the COVID-19 pandemic, resulting in a $50,000 increase in revenue from training classes
- Continuously monitored locations and requirements to adapt strategies accordingly
- Established and meticulously maintained databases to track 150-200 investigations annually for 100-150 clients, supporting up to 10 attorneys
- Demonstrated exceptional organizational skills in managing large volumes of data with precision and accuracy
- Managed complex projects for the CEO, ensuring adherence to protocols and timely delivery
- Maximized productivity by 50% through meticulous project planning, execution, and monitoring, demonstrating strong project management skills and attention to detail
Executive Assistant/Bookkeeper (Hybrid)
All Is Accounted For
11.2022 - 01.2025
- Spearheaded the optimization of administrative processes for the company owner, significantly enhancing productivity levels and securing new business opportunities through efficient task management and strategic support
- Revolutionized client communication workflows, leading to a marked improvement in response times and overall productivity, by implementing cutting-edge organizational tools and communication strategies
- Managed comprehensive bookkeeping duties, including the meticulous monitoring of accounts payable and receivable, executing accurate journal entries, reconciling bank accounts, overseeing client payroll operations, and updating financial records
- Played a pivotal role in budget preparation and financial forecasting for clients, ensuring the integrity and accuracy of all financial data
- Conducted in-depth research on complex tax issues involving the IRS, state agencies, clients, and vendors, resolving discrepancies and ensuring compliance
- Demonstrated exceptional problem-solving skills in navigating intricate regulatory environments
- Expertly managed the filing of payroll and sales taxes for multiple clients, ensuring full compliance with Federal, State, and Local tax laws
- Established and maintained a comprehensive compliance framework to safeguard clients against potential financial and legal liabilities
PT Executive Assistant
Discovery Time Kids Early Learning Center
03.2021 - 01.2023
- Recorded and meticulously reconciled payments for enrolled children, ensuring accuracy and transparency in financial transactions, while maintaining compliance with organizational policies and procedures
- Spearheaded the execution and refinement of a comprehensive record filing system, significantly improving document organization and management for 20 staff members and 75 enrolled children
- Enhanced accessibility to crucial information, leading to streamlined workflows and increased productivity across the organization
- Provided proactive technical support and effectively troubleshoot issues to enhance overall productivity
- Demonstrated a keen problem-solving ability and a commitment to ensuring smooth operations through the resolution of technical challenges
- Conducted thorough research on grant and funding opportunities in philanthropic databases, identifying potential income sources to support organizational initiatives
- Developed compelling grant applications, leveraging strong writing skills and a keen understanding of organizational needs, to enhance the organization's potential for funding awards
- Created and maintained both employee and parent handbooks, outlining policies, procedures, and organizational values
- Ensured clarity and consistency in communication, fostering a cohesive understanding of expectations among stakeholders and contributing to a positive organizational culture
Special Education Paraprofessional
Bennett School District
10.2019 - 12.2021
- Administrative and educational support to teachers in new Special Education Program, increasing student engagement by 25 percent
- Created additional enrichment activities for students, decreasing student behavior issues by 50 percent
- Redesigned education resources for students to use at school, home and online helping to increase test scores by 20 points
- Established process for distributing and rotating educational resources, decreasing materials lost by 100 percent
Executive Assistant/Poster Program Administrator
Mountain States Employers Council
03.2007 - 07.2017
- Company Overview: Hybrid Work Arrangement – 03/2007 – 11/2016, Fully Remote Work Arrangement- 11/2016 – 07/2017
- Administer and Manage Employment Law Poster Service, increasing revenue by 100% and increasing customer usage by 150%
- Improved efficiency by 50% and reduced duplicity by establishing and maintaining databases to track information for four service units, including Employment Law Poster Service program
- Spearheaded re-organization by establishing process, training and onboarding manual for Administrative Assistants in support of Department Directors, Service Unit Managers and 10-20 attorneys, increasing efficiency by 100%
- Boosted revenue 200 percent by streamlining billing process and electronic communications
- Coordinated project to establish protocols and processes for making travel arrangements for staff including air, hotel, car and conference reservations, resulting in 25% decrease in cost
- Hybrid Work Arrangement – 03/2007 – 11/2016, Fully Remote Work Arrangement- 11/2016 – 07/2017
Education
Bachelor of Science - Criminal Justice and Criminology
Metropolitan State University
Denver, COSkills
- Advanced Computer skills
- Email and Calendar management
- Bookkeeping
- Organization
- Prioritization
- Marketing
- Technical support
- Communication
- Problem-solving
- Attention to detail
- Time management
- Adaptability
- Team collaboration
- Project management
- Data management
- Flexibility
- Critical thinking
- Interpersonal skills
- Leadership
- Meeting scheduling
- CRM management
- Document preparation
- Proofreading
- Expense reporting
- Travel arrangements
- Customer service
- Schedule & calendar planning
- Office management
- Phone etiquette
- Quality control
- Resourceful
- Advanced MS office suite
- Administrative support
- Process improvements
- Payroll
- Social media management
- Travel coordination
- Legal administrative and executive support
- QuickBooks expert
Certification
- Colorado State Board Of Education Substitute Authorization, 01/28/25 – 01/28/26
- Colorado Department of Early Childhood Professional Credential 3.0 - Level 3, 11/15/22 – 11/15/25
- Certified Virtual Assistant through Virtual Assistant Master Class
- Paralegal Certificate from Bismarck State College, Bismarck, ND
Timeline
Executive Assistant/Bookkeeper (Hybrid)
All Is Accounted For
11.2022 - 01.2025
PT Executive Assistant
Discovery Time Kids Early Learning Center
03.2021 - 01.2023
Special Education Paraprofessional
Bennett School District
10.2019 - 12.2021
PT Virtual Executive Assistant
Flynn Investigations Group
04.2017 - Current
Executive Assistant/Poster Program Administrator
Mountain States Employers Council
03.2007 - 07.2017
Bachelor of Science - Criminal Justice and Criminology
Metropolitan State University
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