Susan Harpham
Fort Collins
Summary
Dynamic Pap Manager at AdaptHealth with a proven track record in enhancing operational efficiency and team performance. Expert in conflict resolution and process development, I successfully coordinated cross-departmental projects, fostering collaboration and driving results. Committed to mentoring staff, I consistently resolved customer issues, ensuring a positive brand image.
Overview
18
18
years of professional experience
Work History
Pap Manager, Mountain Region
AdaptHealth
Fort Collins
04.2007 - Current
- Managed daily operations and team performance to ensure smooth workflow.
- Developed and implemented processes to improve operational efficiency.
- Coordinated schedules and resources for project completion and team assignments.
- Facilitated communication between departments to enhance collaboration efforts.
- Monitored inventory levels and coordinated supply orders with vendors.
- Conducted regular team meetings to address challenges and share updates.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Bachelor of Arts - Psychology
Colorado State University
Fort Collins, CO12-1990
Skills
- Conflict resolution
- Cross-functional collaboration
- Operational efficiency
- Team management
- Process development
- Performance monitoring
- Project scheduling
- Cross-department communication
Languages
Spanish
Native/ Bilingual
Accomplishments
- Manager Tools
- Mountain Pap Adherence average 30 day 70% with 90 day 81%
Affiliations
- ALS Association
- Alzheimer Association
Timeline
Pap Manager, Mountain Region
AdaptHealth
04.2007 - Current
Bachelor of Arts - Psychology
Colorado State University
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