Summary
Work History
Education
Skills
Affiliations
Timeline
Generic

Susan Gilbert

Aurora

Summary

Business Support Specialist with extensive experience at Arapahoe County Department of Human Services. Proficient in data entry and database management, maintaining high standards of confidentiality and accuracy. Demonstrated ability in meeting coordination and communication, leading to process optimization in demanding environments. Focused on delivering timely, high-quality support to improve operational efficiency.

Work History

Business Support Specialist

Arapahoe County Department of Human Services
Aurora
05.2025 - Current
  • Manage and maintain CAPS Complaint, CFRT, and Prevention Databases. Perform data entry tasks, handling sensitive information with accuracy and confidentiality.
  • Schedule internal review meetings for fatality, near fatality and egregious harm cases that have been accepted by Colorado DHS for internal review. Compile all trails history, construct a timeline, and create a genogram for staff members to review prior to the meeting. Attend the meeting, take notes, and complete the framework to be provided to the state. Obtain law enforcement, hospital, and coroner's reports. Provide all documents to the Administrator to review and send to the State to meet the mandated deadline. Upload the final version of all documents to HSC.
  • Provide business support to the Division Manager, Section Managers, and Administrators as requested.
  • Coordinate with the Public Health and Coroner's Office to reduce duplication of report requests to community partners.
  • Provide restricted referrals to caseworkers, as requested.
  • Create and disburse hospital alerts to local hospitals. Maintain hospital labor and delivery email address book,

Education

Advanced Certification - Secretarial Studies & Office Management

Katherine Gibbs Secretarial School
New York, NY
06-1981

Skills

  • Data Entry and Database management
  • Meeting coordination and document preparation
  • Information confidentiality
  • Attention to detail
  • Process optimization
  • Training experience
  • Effective communication
  • Task prioritization
  • Continuous improvement
  • Multitasking Abilities

Affiliations

  • Arapahoe County Sustainability Committee

Timeline

Business Support Specialist

Arapahoe County Department of Human Services
05.2025 - Current

Advanced Certification - Secretarial Studies & Office Management

Katherine Gibbs Secretarial School
Susan Gilbert