Surth Chaves
Pereira
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Abbott Diabetes Care
07.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Support
Swiss Colony
11.2020 - 06.2021
- Updated and maintained current customer support database.
- Educated customers on features of ordered merchandise to promote understanding, resulting in [Number]% reduction in calls to customer support line.
- Educated new sales staff on store policies and customer support operations.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Manager's Assistant
L.T.C Construction
01.2009 - 11.2017
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Scheduled meetings and managed calendar.
- Administrate workers payroll.
- Job Estimates.
Skills
- Information Security
- Consultative Sales
- Complaint Resolution
- Scheduling
- Work Well With Others
- Work Under Pressure
- Flexible Hours
- Bilingual (English & Spanish)
- Great Communication Skills
Timeline
Customer Service Representative
Abbott Diabetes Care
07.2021 - 02.2022
Customer Support
Swiss Colony
11.2020 - 06.2021
Manager's Assistant
L.T.C Construction
01.2009 - 11.2017
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