Sundie Hessel
Commerce City
Summary
Accomplished Clinic Manager with a proven track record in leading patient care teams and streamlining clinical workflows. Experienced in enhancing patient outcomes through effective care plans and promoting team collaboration. Recognized for adaptability and a results-oriented mindset, utilizing excellent communication and problem-solving skills to achieve objectives. Skilled in healthcare administration, patient relations, and operational efficiency, ensuring smooth clinic operations and staff cohesion while focusing on delivering high-quality care and optimizing clinic performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Care Manager / Clinic Manager
Colorado Neurodiagnostics
09.2012 - Current
- Manages schedules, organizes office functions, and oversees daily office operations. Hires, trains, and onboarding all employees, including medical assistants, front office staff, and providers. DBS interrogation and programming. Baclofen pump interrogation, programming, and refills. VNS interrogation and programming. Medication refills and requests. Office administration, management, and IT. Medical authorizations, billing, coding, and collections.
Certified Nursing Assistant
Castle Rock Care Center
03.2012 - 07.2012
- All CNA duties including vital signs, ambulation, showers, assist with medical procedures, catheter care, peri-care, assist residents to toilet and bed, document intake, document ADL’s, etc.
- Providing care for rehabilitation, Alzheimer’s, and hospice residents
Front Desk Receptionist/Scheduler
Mercy Medical Center
11.2008 - 06.2009
- Clinic with 5 physicians located inside a hospital
- Used meditech system to check in and out patients and verify insurance
- Answer phones and schedule appointments for all physicians
- Assist medical records by filing paperwork, preparing new charts and repairing old charts
Loan Officer/Processor
Integrated Mortgage
09.2000 - 08.2001
- Mortgage Broker Company that brokered loans to banks
- Pre-qualify new clients for new home purchases and construction purchases
- Process and verify loan documents and submit to banks
- Notarize loan documents
- Work with title companies, banks, appraisers, insurance companies, realtors, and manufactured home dealerships
Sales Associate
MCI Worldcom
09.1999 - 09.2000
- Sales Cold Calling, calling back customers and winning back their business
Sales Night Manager/Finance Assistant
Bell Country Homes
09.1998 - 07.1999
- Manufactured Home Dealership
- Managed Sales Office, Prepare sales contracts and forms
- Processed loans for construction and permanent mortgages
Education
Bachelors of Science - Healthcare Administration And Management
Colorado State University Global
Denver, CO03-2025
Associates in Medical Specialties -
College America
Denver, CO06-2012
Skills
- Strong interpersonal abilities
- Proficient in MS Office Suite
- Typing speed: 90 WPM
- Team collaboration skills
- Analytical problem solving
- Team leadership
- Strong attention to detail
- Strong organizational abilities
- Resilient performance in challenging situations
- Customer service expertise
- Proficient in medical terminology
- Health education
- Patient care coordination
- Patient information security
- Continuous improvement strategies
Certification
- Mayo Clinic Conference Parkinson’s disease and Movement Disorders
- Certified Clinical Medical Assistant, Phlebotomy, & ECG Technician, Certified Nursing Assistant (CNA)
- Healthcare Provider CPR & First Aid American Heart Association
- DBS Basic and Advancing Training for Medtronic & Abbott
- VNS Training
Hobbies and Interests
Travel, Hiking, Fishing, Concerts
Timeline
Patient Care Manager / Clinic Manager
Colorado Neurodiagnostics
09.2012 - Current
Certified Nursing Assistant
Castle Rock Care Center
03.2012 - 07.2012
Front Desk Receptionist/Scheduler
Mercy Medical Center
11.2008 - 06.2009
Loan Officer/Processor
Integrated Mortgage
09.2000 - 08.2001
Sales Associate
MCI Worldcom
09.1999 - 09.2000
Sales Night Manager/Finance Assistant
Bell Country Homes
09.1998 - 07.1999
Bachelors of Science - Healthcare Administration And Management
Colorado State University Global
Associates in Medical Specialties -
College America
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