Sunday Miller
Louisville
Summary
Knowledgeable and dedicated customer service professional bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Overview
10
10
years of professional experience
Work History
Custom T-Shirt Designer
Triple Kz Kreationz
12.2019 - 12.2024
- Enhanced customer satisfaction by creating unique and high-quality custom t-shirt designs.
- Increased sales revenue through creative design concepts and effective communication with clients.
- Maintained a clean and organized workspace, promoting a productive environment.
Administrative Assistant
Fesco Equipment Service
01.2017 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Office Assistant
Clifford's Distributing
01.2016 - 12.2017
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Customer Service Representative
Gannett
08.2014 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Business Management
Sullivan University
Louisville, KY09-2013
Associate of Applied Science - Computer And Information Systems
Jefferson Community And Technical College
Louisville, KY05-2011
Skills
- Creative designing
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Creative vision
- Quality assurance
- Time management
- Customer service
Timeline
Custom T-Shirt Designer
Triple Kz Kreationz
12.2019 - 12.2024
Administrative Assistant
Fesco Equipment Service
01.2017 - 12.2019
Office Assistant
Clifford's Distributing
01.2016 - 12.2017
Customer Service Representative
Gannett
08.2014 - 01.2016
Associate of Science - Business Management
Sullivan University
Associate of Applied Science - Computer And Information Systems
Jefferson Community And Technical College
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