Stiven Fabian Rodrgiuez Jimenez
Bogotá
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Customer Service Representative
CONCENTRIX
01.2024 - 10.2024
- Collections agent at capital one Bank
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both client and company.
Dog Trainer
Free Dog
10.2022 - Current
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Conducted group training classes to foster socialization skills in puppies, leading to better-adjusted adult dogs.
- Improved client satisfaction with personalized training sessions, focusing on achieving specific behavioral goals set by pet owners.
- Owner and CEO
Customer Service Representative
Accedo
05.2020 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Bartender
Storia D´Amore (aluan sas)
12.2019 - 12.2019
- Preparation of drinks with and without alcohol; Inventory management and customer service
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Cevicheria y cantina la Grande (RESTOLAB SAS)
04.2018 - 10.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
Napoleon Taberna (DIJON BTA SAS)
04.2017 - 11.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Beverage Attendant and Cashier
Organico S.A
06.2016 - 02.2017
- Fruit and portioning enlistment, fruit -based drinks preparation, Smoothies and cashier
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Culinary Assistant
Fernando Rodriguez Perdomo S.A.S
10.2015 - 3 2016
- Followed recipes and chef instructions to prepare food correctly.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
Education
bachiller -
Liceo Moderno Betania
12-2014
Tecnico Auxilliar De Cocina -
Sena - Centro Nacional De Hoteleria, Turismo Y Alimentos
12-2016
Flair bartender profesional -
Escuela - Flair Bartender Bogota
06-2017
Ingles basico B1 - undefined
Instituto the lincoln english center
Ingles intermedio B2 - undefined
Instituto the lincoln english center
Skills
Call center experience
Customer inquiries
Complaint resolution
Customer service excellence
Identitydocument
CC. 1026593719
References
Carmen elisa jimenez castro, 3197851059, Juan david hernandez jimenez, 3192065780, Aquileo Buitrago aponte, 3106452406, Diana Alexandra Vargas, 3192065781, Ginna pamela García Salgar, 3203811037
Personal Information
- Place of Birth: Bogotá, Cundinamarca
- Date of Birth: 02/28/98
- Marital Status: Single
Timeline
Customer Service Representative
CONCENTRIX
01.2024 - 10.2024
Dog Trainer
Free Dog
10.2022 - Current
Customer Service Representative
Accedo
05.2020 - 10.2022
Bartender
Storia D´Amore (aluan sas)
12.2019 - 12.2019
Bartender
Cevicheria y cantina la Grande (RESTOLAB SAS)
04.2018 - 10.2019
Bartender
Napoleon Taberna (DIJON BTA SAS)
04.2017 - 11.2017
Beverage Attendant and Cashier
Organico S.A
06.2016 - 02.2017
Culinary Assistant
Fernando Rodriguez Perdomo S.A.S
10.2015 - 3 2016
Ingles basico B1 - undefined
Instituto the lincoln english center
Ingles intermedio B2 - undefined
Instituto the lincoln english center
bachiller -
Liceo Moderno Betania
Tecnico Auxilliar De Cocina -
Sena - Centro Nacional De Hoteleria, Turismo Y Alimentos
Flair bartender profesional -
Escuela - Flair Bartender Bogota
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