Steven Plata
Cali,Colombia
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TaskUs
Cali, Valle Del Cauca
03.2024 - Current
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Server
Houlihan's Restaurant
Paramus
09.2023 - 11.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
Team Member
Hot Taco Street Taqueria
Orlando
02.2022 - 09.2023
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Maintained thorough knowledge of menu to describe dining options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Assisted with customer requests and answered questions to improve satisfaction.
- Issued receipts, change and refunds to customers to promote smooth operations.
Cashier
Bravo Supermarket
Coral Springs
07.2021 - 09.2021
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Inspected items for damage and obtained replacements for customers.
Education
High School Diploma -
Comfandi El Prado
Cali, Colombia07.2020
Skills
- Feedback Acceptance
- Detail-Oriented
- Work Task Prioritization
- Reliable and Responsible
- Honest and Ethical
- Cash Handling
- Product Location
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
TaskUs
03.2024 - Current
Server
Houlihan's Restaurant
09.2023 - 11.2023
Team Member
Hot Taco Street Taqueria
02.2022 - 09.2023
Cashier
Bravo Supermarket
07.2021 - 09.2021
High School Diploma -
Comfandi El Prado