Overview
Work History
Education
Skills
Languages
Timeline
Generic

Steven Plata

Cali,Colombia

Overview

3
3
years of professional experience

Work History

Customer Service Representative

TaskUs
Cali, Valle Del Cauca
03.2024 - Current
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.

Server

Houlihan's Restaurant
Paramus
09.2023 - 11.2023
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.

Team Member

Hot Taco Street Taqueria
Orlando
02.2022 - 09.2023
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed high-volume of inbound and outbound customer calls.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Maintained thorough knowledge of menu to describe dining options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Issued receipts, change and refunds to customers to promote smooth operations.

Cashier

Bravo Supermarket
Coral Springs
07.2021 - 09.2021
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Inspected items for damage and obtained replacements for customers.

Education

High School Diploma -

Comfandi El Prado
Cali, Colombia
07.2020

Skills

  • Feedback Acceptance
  • Detail-Oriented
  • Work Task Prioritization
  • Reliable and Responsible
  • Honest and Ethical
  • Cash Handling
  • Product Location

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

TaskUs
03.2024 - Current

Server

Houlihan's Restaurant
09.2023 - 11.2023

Team Member

Hot Taco Street Taqueria
02.2022 - 09.2023

Cashier

Bravo Supermarket
07.2021 - 09.2021

High School Diploma -

Comfandi El Prado

Similar Profiles

CREATE PROFILE
Steven Plata