Steven Ortiz Garcia

I was responsible for:

• Transforming unstructured data into high-value insights using Business Intelligence (Power BI & DOMO) tools.
• Developing ETLs and SQL jobs in order to automathize processes and reduce time.
• Creating solutions using microsoft tools, such as, power automate and power apps.
• Adapting developed solutions to meet the client’s specific
  requirements.
• Attending follow up meetings with internal clients to check out the performance and value of reports.

I was responsible for:

• Leading a real time analysts team, looking for the service synergy.
• Participating in planning meetings to stay informed about upcoming novelties to coordinate real time strategies in case of coverage gaps.
• Attending client meetings to explain ongoing strategies in order to achieve specific objectives.
• Strengthening trust within the team by supporting each member in reaching their goals, boosting self-confidence, and developing analytical skills.

I was responsible for:

• Managing resources across lines of business to maintain a stable service level agreement.
• Ensuring that the forecasted staffing was executed as planned.
• Creating reports using business intelligence tools, suach as power BI, to raise alerts when the account performance was affected.
• Scheduling weekly coverage plans basend on the client's forecast.