Steven Miskimon

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Provided exceptional customer service to callers, remaining
• Helped with local office IT issues
• empathetic and patient during emergencies.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Ensured compliance with local, state, and federal regulations related to emergency communications.
• Maintained high levels of confidentiality and discretion with sensitive information.
• Answered phone calls and responded to customer emails.
• Scheduled deliveries and pickups according to customer needs.
• Communicated with customers to provide delivery updates and resolution.
• Utilized dispatch software to enter customer orders, deliveries and receipts.
• Managed customer accounts and invoicing.
• Preserved accurate records of dispatched orders, deliveries and receipts.
• Monitored flow of paperwork and directed information to appropriate departments.
• Communicated with warehouse staff to facilitate proper loading and unloading of orders.
• Provided customers with information on products and services.
• Executed billing tasks and recorded information in company databases.
• Verified accuracy of billing data and corrected discrepancies.
• Handled account payments and provided information regarding outstanding balances.
• Interacted with customers to resolve billing disputes and respond to inquiries.
• Monitored outstanding invoices and performed collections duties.
• Managed invoicing and payment processing operations.
• Increased customer satisfaction by resolving billing inquiries and disputes promptly.
• Responded to customer concerns and questions on daily basis.
• Maintained accurate records of customer payments.
• Collaborated with customers to resolve disputes.
• Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Reconciled accounts receivable to general ledger.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Ensured high-quality proposals by conducting thorough reviews for accuracy, consistency, and compliance with company guidelines.
• Enhanced customer satisfaction by providing accurate and timely quotes for products and services.
• Gathered data on materials, labor and equipment costs to determine total costs of projects.
• Used Microsoft Office (Outlook, Word and Excel )
• Quick Books( Invoicing/Billing)

• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Enhanced internal communication by creating a centralized information hub accessible to all staff members.
• Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Consistently met performance metrics for call handling, contributing to the overall success of the department.
• Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
• Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
• Analyzed customer feedback and provided solutions to improve customer service.
• Resolved conflicts between field units, ensuring smooth operation and team cohesion.

Same duties as listed above at GPxpress

• Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
• Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
• Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
• Generated reports to track deliveries and maintain proper records and documentation.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
• Coordinated logistics for field units, optimizing routes for faster response times.
• Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
• Monitored vehicle locations to coordinate timely arrivals.
• Scheduled and organized delivery routes.
• Tracked and monitored vehicle performance and maintenance.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Researched and resolved billing discrepancies to enable accurate billing.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

• Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
• Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
• Assisted in resolving customer complaints and grievances.
• Helped with redesigning Residential trash routes in Phoenix suburb (remotely with Route Manager)
• Routed Roll Off container routes maintaining efficiency keeping a high stops per hour rate
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Maintained updated and detailed records of calls in physical and electronic database.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
• Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Monitored and tracked dispatch communication systems.
• Set routing for airline flights, LTL agents
• Received new orders, prepared documentation, and assigned personnel.
• Utilized customer feedback to improve customer service.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of 25+ fleet vehicles.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Loaded and unloaded trucks.
• Inspected freight for any damage or faults prior to loading.
• Packed items to meet shipping requirements.
• Sorted and organized packages to make deliveries to correct address.
• Achieved rapid turnaround times for inbound shipments through swift unloading, sorting, and storage procedures.
• Verified and noted count and condition of cargo received.
• Blocked and braced freight to prevent shifting and product damage during transport.
• Assisted in inventory management, accurately updating the database with incoming and outgoing stock information.
• Demonstrated versatility in managing multiple responsibilities including order picking, packing, labeling, documentation preparation, and equipment maintenance.
• Conducted detailed inspections of freight for damage or discrepancies, maintaining high-quality standards.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Used machinery and equipment such as box cutters and shrink-wrap guns.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.