Steven M. Palacio
Summary
- General Worker with 4 years of experience in hotel. Excellent janitorial skills cleaning public areas and providing emergency custodial services. Experience assisting in conversion of venues for special events.
- Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.
- Organized Hotel Housekeeper possessing in-depth knowledge of cleaning chemicals and proper applications. Well-versed in job-related equipment operations. Detail-oriented and meticulous individual with 4 years of experience cleaning vacant and used rooms, managing guest supplies and maintaining housekeeping cart.
Overview
5
5
years of professional experience
Work History
Sales and Marketing
Hotel Lindsay
Manizales, Colombia
01.2018 - 01.2020
- Increased hotel bookings by developing and implementing strategic sales plans targeting various market segments.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries or concerns.
- Established strong relationships with key industry partners and clients, leading to repeat business and referrals.
Maintenance
Hotel Lindsay
Manizales, Colombia
01.2017 - 01.2018
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Conducted routine inspections of building systems to proactively identify potential issues before they escalated into costly problems.
Logistics Coordinator
Supermarket MegaMio
Circasia,Quindio
03.2015 - 01.2017
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Utilized inventory management software to track stock levels, analyze data, and forecast demand.
- Streamlined inventory management for reduced waste and improved cost control.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
Education
Certificate Program - Emphasis On Neuro-linguistic Programming
University of Psychology
Pereira, Risaralda03.2022
Bachelor - International Business
E.A.M University
Armenia,Quindio09.2014
Skills
- Conflict Resolution
- Maintenance
- Sales Techniques
- Social Media Networking
- Tool Management
- Parts Replacement
- Chemical Handling
- Guest Relations
- Teamwork abilities
- Adaptability
Languages
Spanish
Native language
English
Intermediate
B1
Volunteer - House Of Friendship from Oct/2022 to Aug/2023
While my work permit in Canada was being organized, I did volunteer work.
Timeline
Sales and Marketing
Hotel Lindsay
01.2018 - 01.2020
Maintenance
Hotel Lindsay
01.2017 - 01.2018
Logistics Coordinator
Supermarket MegaMio
03.2015 - 01.2017
Certificate Program - Emphasis On Neuro-linguistic Programming
University of Psychology
Bachelor - International Business
E.A.M University
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