Steven Leffler
Fort Garland
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
2027
2027
years of professional experience
Work History
Store Manager
Dollar General
Fort Garland
05.2023 - Current
- Managed daily store operations and ensured compliance with company policies.
- Oversaw staff scheduling and facilitated training for new employees.
- Maintained inventory levels and conducted regular stock audits.
- Implemented visual merchandising standards to enhance product displays.
- Assisted customers with inquiries and resolved issues promptly.
- Coordinated promotional events to boost sales and customer engagement.
- Monitored store cleanliness and organized maintenance tasks effectively.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Performed regular price checks to ensure competitive pricing.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
Lead Sales Associate
Dollar General
Fort Garland
- Assisted customers with product selection and inquiries.
- Managed inventory levels and restocked shelves efficiently.
- Operated cash register and processed transactions accurately.
- Trained new associates on store policies and procedures.
- Ensured cleanliness and safety of the sales floor environment.
- Assisted with the training of new sales associates.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Provided customer service to ensure satisfaction.
- Supervised a team of sales associates on daily tasks and operations.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Maintained neatness and cleanliness throughout the store environment.
- Cross-trained on different positions to best support team during peak periods.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Organized store displays for maximum visibility of products.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Exceeded department expectations for productivity and accuracy levels.
- Identified customer needs by asking questions and advising on best solutions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Laborer A03
Twentynine Palms MCAGCTC
Twentynine Palms
08.2018 - 08.2021
- Operated machinery to assist in daily labor tasks efficiently.
- Maintained clean and safe work environment according to safety standards.
- Assisted team members with loading and unloading materials from vehicles.
- Followed instructions for equipment setup and maintenance procedures accurately.
- Collaborated with coworkers to complete tasks within designated timeframes.
- Supported inventory management by organizing supplies and materials effectively.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Operated and maintained a variety of equipment including hand and power tools.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Used picks and shovels to dig, spread, and level dirt and gravel.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Prepared items for transportation installing bracing, padding and strapping to prevent damage.
- Unloaded freight from containers and organized them for storage in designated areas.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Gained independent working skills and guided and mentored less experienced team members.
- Assisted with diverse construction challenges to help team and customer.
- Coordinated phases of construction projects from inception to completion.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
- Mixed, poured, and spread concrete, asphalt gravel, and other materials.
- Cut materials into specified sizes for installation using tile cutters and power saws.
- Transported heavy items from one location to another using hand trucks or carts.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Worked with team members to ensure efficient workflow throughout the day.
Education
Yucca Valley High School
Yucca Valley, CASkills
- Inventory management
- Visual merchandising
- Sales strategy implementation
- Customer service
- Time management
- Cash handling
- Stocking/Recovery
- Staff training
- Team leadership
- Employee scheduling
- Store opening and closing
- POS systems
References
References available upon request.
Timeline
Store Manager
Dollar General
05.2023 - Current
Laborer A03
Twentynine Palms MCAGCTC
08.2018 - 08.2021
Lead Sales Associate
Dollar General
Yucca Valley High School