Summary
Overview
Work History
Education
Skills
Timeline
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Jordyn Seto

Aurora

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Manager

Woodys Wings
02.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Transportation Dispatcher

DNA Logistics
03.2023 - 12.2023
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
  • Monitored weather conditions and traffic patterns, making necessary adjustments to ensure driver safety and on-time deliveries.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Monitored real-time traffic conditions to adjust routes on fly, avoiding delays and improving service reliability.
  • Monitored vehicle locations to coordinate timely arrivals.

Warehouse Coordinator

Lanter Delivery Systems
08.2021 - 03.2023
  • Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
  • Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
  • Maintained high standards of cleanliness throughout the warehouse facility by adhering to housekeeping best practices consistently.
  • Coordinated receiving process and managed dock to efficiently unload trucks.
  • Coordinated seamless communication between different departments for smooth order fulfillment across all stages of the supply chain process.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used forklifts and pallet jacks to relocate products.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Education

GED -

APS Online
Aurora, CO

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Relationship building
  • Operations management
  • Business administration
  • Clear communication
  • Safety procedures

Timeline

Manager

Woodys Wings
02.2024 - Current

Transportation Dispatcher

DNA Logistics
03.2023 - 12.2023

Warehouse Coordinator

Lanter Delivery Systems
08.2021 - 03.2023

GED -

APS Online

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Jordyn Seto