Steven Gravatt
Denver
Summary
Dynamic voice actor and former Customer Service Lead, skilled in emotional expression and effective customer engagement. Proven ability to enhance client projects and resolve complex issues, fostering satisfaction and inclusivity. Adept at staffing optimization, ensuring high performance and collaboration in diverse environments.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
57
57
years of professional experience
Work History
Voice Actor
Self Employed
02.2024 - Current
- Performed voice-over work for books.
- Enhanced clients'' projects by providing high-quality voice acting for various characters and roles.
Customer Service Lead
Home Depot
08.2019 - 02.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Concierge
Beaver Run Resort & Conference Center
04.2014 - 08.2016
- Assisted guests with special needs or requests.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Dispensary Manager
Breckenridge Organic Therapy
04.2012 - 04.2014
- Implemented security measures to protect both employees and valuable inventory from theft or loss incidents.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining high levels of customer satisfaction.
Ski Lift Supervisor
Breckenridge Ski Resort
10.2008 - 04.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Hired approximately 250 seasonal workers every fall.
Physician Assistant
Regional Emergency Physicians
09.1993 - 06.2008
- Ordered and interpreted diagnostic testing to confirm diagnosis and implement accurate treatment plans.
- Conducted physical examinations to assess patients' health and current condition for optimal treatment.
- Exhibited excellent problem-solving skills when encountering complex medical cases, collaborating with physicians and other healthcare professionals to determine the most appropriate course of action for optimal patient outcomes.
- Streamlined clinic workflow by collaborating closely with physicians, nurses, and support staff.
Dispatcher
Consolidated Freightways
01.1993 - 09.1996
- Managed high-stress situations calmly and effectively.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a eamless workflow during shift changes.
Food and Beverage Associate
Various
01.1989 - 01.1993
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
Plumber's Assistant
James Gravatt Plumbing and Heating
05.1968 - 01.1978
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
Education
Bachelor of Science - Sports Medicine
Guilford College
Greensboro, NCMaster of Science - Physician Assistant Program
Duke University
Durham, NC01-1993
Skills
- Emotional expression
- Team Leadership
- Staffing Optimization
- Effective Customer Engagement
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Voice Actor
Self Employed
02.2024 - Current
Customer Service Lead
Home Depot
08.2019 - 02.2024
Concierge
Beaver Run Resort & Conference Center
04.2014 - 08.2016
Dispensary Manager
Breckenridge Organic Therapy
04.2012 - 04.2014
Ski Lift Supervisor
Breckenridge Ski Resort
10.2008 - 04.2012
Physician Assistant
Regional Emergency Physicians
09.1993 - 06.2008
Dispatcher
Consolidated Freightways
01.1993 - 09.1996
Food and Beverage Associate
Various
01.1989 - 01.1993
Bachelor of Science - Sports Medicine
Guilford College
Master of Science - Physician Assistant Program
Duke University
Plumber's Assistant
James Gravatt Plumbing and Heating
05.1968 - 01.1978
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