Steve E. Sharon
Denver
Summary
Accomplished Principal Program Manager with demonstrated expertise in sustainability strategy, encompassing waste prevention, decarbonization, and culture building, complemented by extensive experience in lean operations and program management.
Overview
8
8
years of professional experience
Work History
Principal Program Manager
Amazon
Denver
03.2025 - Current
- Accountable for Amazon's yearly sustainability progress for "The Climate Pledge," and more specifically improving operational carbon, waste, and culture for North America (U.S.). and Canada) operations.
- Manages and mentors six sustainability program managers, fostering a high-performance culture through coaching and feedback.
- Advises multiple VP and director-level stakeholders on improving business unit performance in operational carbon, waste, and culture as a sustainability subject matter expert.
- Launched and standardized curbside dry mixed recycling and organic recycling across over 1,100 North American Amazon facilities, improving Amazon Operations' waste diversion rate by 650 basis points year over year.
- Drove a network-wide sustainability culture initiative, tasking over 1,100 operational sites and their leadership to execute sustainability actions related to improving the waste diversion rate by 400 basis points, over $350,000 in energy savings, and improving Amazon's sustainability culture with the completion of 17,627 sustainability actions.
- Launched two Sustainability Showcase Amazon facilities as a mechanism to drive "World Class" standards and educational/training resources for Amazon Sustainability stakeholders, and North America Amazon Operations to learn from.
- Executed eight Sustainability Waste Kaizens across eight different Amazon operation types, uncovering $210,000 in cost savings, over 1,200 BPS in the collective waste diversion rate, and implementing 11 waste prevention and 23 waste diversion improvements.
- Manage and support over $110 million of capital expenditure for sustainable buildings decarbonization.
Senior Program Manager
Amazon
Denver
07.2022 - 04.2025
- Increased Amazon North America (NA) Last Mile Waste Diversion Rate performance by 19.7% through implementing single-stream recycling, organics recycling, and driving operations standard work for over 377 NA Delivery Stations.
- Increased donated tons by 75.8% year-over-year by standardizing donations to all North America Delivery Stations (410). This improved Amazon's community relations while reducing our landfill waste footprint.
- Launched 2 pilots to experiment with standardized processes and external third-party vendors for hard-to-recycle materials: personal protective equipment (gloves, vests, etc.), and adhesive backing paper (labels, stickers, tape, etc.).
- Delivered two 3-year strategy plans for North America, Amazon Last Mile, and Worldwide Amazon Heavy & Bulky towards zero waste by 2030, laying out the roadmap, essential stakeholder partnerships, and setting network-level goals and targets.
Sr. Program Manager
Amazon
Nashville
02.2021 - 08.2022
- Decreased standard work gaps by 64% by establishing a worldwide (WW), end-to-end process map of the Amazon operation and partnering with worldwide process owners to resolve.
- Decreased Missing Package Defects per Million Opportunities (DPMO) by 17.3% by implementing new WW delivery driver standard work for skipping stops, missing packages, and driver in-app communication.
- Authored over 100 standard operating procedures (SOPs) and supporting process documents as the worldwide process owner for delivery, delivery vehicle dispatch, delivery capacity, and route planning standard work.
Operations Manager
Amazon
Tempe
07.2017 - 02.2021
- Managed teams of over 200 employees, including 4 Process Assistants and 10 Process Guides. Mentored and developed 12 employees, ranging from Tier I to Level 5, to get promoted.
- Formulated A3 process improvements that increased process productivity by 25.2%, with an increase of 52 units per hour and a decrease in idle time of 10.1%.
- Improved customer service response time to 16 seconds (13%), and decreased "No Response" defects from over 50,000 to fewer than 8,000 DPMO by conducting a Service Level Agreement kaizen.
Education
Bachelor Of Science (BS) - Supply Chain And Information Systems
Pennsylvania State University
University Park, PA05-2017
Skills
- Sustainability Strategy
- Operational carbon management
- Waste Reduction initiatives
- Project management
- Data Analysis
- Stakeholder Engagement
- Analytical and critical thinking
- Microsoft office
- Generative AI and LLM Building
Timeline
Principal Program Manager
Amazon
03.2025 - Current
Senior Program Manager
Amazon
07.2022 - 04.2025
Sr. Program Manager
Amazon
02.2021 - 08.2022
Operations Manager
Amazon
07.2017 - 02.2021
Bachelor Of Science (BS) - Supply Chain And Information Systems
Pennsylvania State University