Steve Enu
Colorado Springs
Summary
Organized and detail-oriented Caregiver with ten years of experience in assisting resident needs promptly and kindly. Known for maintaining patient confidentiality and accuracy in data entry, with a strong commitment to supporting healthcare operations. Always display a caring, positive and professional image in accordance with the company’s core values. Professional mail carrier with robust experience in delivering mail and packages efficiently and accurately. Proven track record in collaborating with team members to ensure timely and organized distribution. Adaptable to changing routes and schedules, maintaining high standards of customer service and reliability. Strong skills in route navigation, time management, and handling various delivery tasks.
Overview
4
4
years of professional experience
Work History
City Carrier/ Courier
United States Postal Service (USPS)
01.2019 - 01.2020
- Delivered mail and packages accurately and efficiently to designated locations within assigned routes
- Ensured adherence to USPS policies and procedures for handling and securing mail
- Operated delivery vehicles safely and maintained cleanliness and organization
- Handled customer inquiries and complaints professionally and courteously
Mental Health Specialist
Cedar Springs Health Services
01.2016 - 01.2020
- Conducted initial assessments and screenings of clients to determine mental health needs and develop treatment plans
- Provided individual and group therapy sessions using evidence-based practices such as cognitive-behavioral therapy (CBT) and dialectical behavior therapy (DBT)
- Monitored and documented client progress, maintaining accurate and confidential records in compliance with HIPAA regulations
- Collaborated with interdisciplinary teams including psychiatrists, social workers, and nurses to coordinate comprehensive care for clients
- Educated clients and their families about mental health conditions, treatment options, and community resources
- Participated in crisis intervention and management, ensuring the safety and well-being of clients in acute situations
- Stayed current with developments in the field of mental health through ongoing training and professional development activities
Caregiver for Memory care
Palisades at Broadmoor
06.2018 - 03.2019
- Assisting residents in Daily Living Activities including bathing, grooming, personal and dental hygiene
- Assisting in maintaining resident dignity and respect with exceptional customer service and in accordance with policies, procedures, regulations and guidelines
- Ensured accuracy and confidentiality
- Collaborate with healthcare providers and administrative staff to ensure timely access to patient care
- Performed regular safety checks on residence
- Assisting residents as requested or assigned
- Always ensure resident safety and comfort
- Adhered to all MBK policies as consistent with the position as a caregiver
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Education
Associate of Science - Computing
University of Texas At Austin
Austin, TX08.2022
Skills
- Customer service experience
- Professional relationships
- Effective Communication
- Written and verbal communication
- Efficient
- Customer Engagement
- Safety Procedures
- First Aid Training
- Relationships and rapport
- Delivery Accuracy
- Residential customers
- Effective customer communication
- Highly organized
- Excellent multitasking abilities
- Time Management
- Attention to Detail
- Punctuality
- Reliability
- Active Listening
- Decision-Making
- Interpersonal Skills
Timeline
City Carrier/ Courier
United States Postal Service (USPS)
01.2019 - 01.2020
Caregiver for Memory care
Palisades at Broadmoor
06.2018 - 03.2019
Mental Health Specialist
Cedar Springs Health Services
01.2016 - 01.2020
Associate of Science - Computing
University of Texas At Austin
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