Stephen Campbell Crockett Jr
Denver
Summary
Operations team member with strong expertise in ERP development, maintenance, and implementation. Proven track record of enhancing efficiency in local branches through international project experience. Committed to fostering positive customer experiences and achieving mutually beneficial outcomes. Motivated to take on leadership roles within organizations.
Overview
6
6
years of professional experience
Work History
Operations/ERP Functional Consultant
Innovasia Incorporated
Denver
05.2024 - Current
- Analyzed business processes to identify ERP system requirements.
- Configured ERP modules to align with branch-specific operational needs.
- Conducted training sessions for end-users on system functionalities.
- Supported data migration efforts during ERP implementation projects.
- Troubleshot issues within the ERP system to ensure smooth operations.
- Researched and documented business requirements, processes, and system configurations to ensure successful implementation of ERP systems.
- Supported users by providing technical assistance related to ERP application functionality during pre-production and post-production phases.
- Actively participated in project meetings with customers, vendors, consultants, developers and other stakeholders.
Foreign Homeroom Teacher
Shaohua ILT Kindergarten
Guangzhou
11.2022 - 04.2024
- Coordinated and implemented a Texas-based educational curriculum based on appropriate early learning standards.
- Designed and supervised appropriate STEM-based activities to promote higher-order thinking among students.
- Led several extracurricular marketing events for prospective parents and current parents through demo classes, school events, and learning competitions.
Band 2 Demo Teacher
EF Education First, Kids and Teens
Guangzhou
11.2021 - 11.2022
- Delivered high-quality English lessons to students ranging from 3 years old to 15 years old.
- Created and maintained customer satisfaction and student growth through detailed and consistent communication with sales staff and parents about student performance and academic action plans.
- Directly aided in the sales process for the school by serving as the first point of contact in demo classes for prospective customers.
Regional Consultant
Chevron Management Group
Denver
06.2021 - 09.2021
- Directed franchise operations across multiple U.S. locations to enhance performance.
- Led talent acquisition initiatives at four major U.S. universities to attract top candidates.
Cyclist
The Ability Experience
Washington
06.2019 - 08.2019
- Raised over $6,500 to support people of all abilities.
- Cycled over 4,000 miles from Seattle, WA to Washington, D.C.
- Participated in over 40 Friendship Visits.
Education
Bachelor of Arts - International Relations
University of Colorado At Boulder
Boulder, CO05-2021
Skills
ERP configuration
- Business process analysis
- Technical training
- Data migration support
- Master data management
- System troubleshooting
- Customer relationship management
- Cross-cultural communication
Languages
Chinese (Mandarin)
Professional
Accomplishments
Pi Alpha Award
Timeline
Operations/ERP Functional Consultant
Innovasia Incorporated
05.2024 - Current
Foreign Homeroom Teacher
Shaohua ILT Kindergarten
11.2022 - 04.2024
Band 2 Demo Teacher
EF Education First, Kids and Teens
11.2021 - 11.2022
Regional Consultant
Chevron Management Group
06.2021 - 09.2021
Cyclist
The Ability Experience
06.2019 - 08.2019
Bachelor of Arts - International Relations
University of Colorado At Boulder