Stephen Purvis
Colorado Springs
Summary
Highly motivated individual , responsible, respectful, hard-working, leads with integrity, leads by example, joyful and fun to work with , and reliable.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Billing Specialist
Spectrum
Colorado Springs
12.2023 - 04.2026
- Reviewed billing statements for accuracy and compliance with company policies, ensuring reliable financial reporting.
- Processed customer billing inquiries, resolving discrepancies to enhance customer satisfaction.
- Updated customer account information in billing system to maintain up-to-date records for accurate billing.
Cloud Support Engineer
Microsoft
Colorado Springs
01.2018 - 10.2023
- Delivered technical support for Azure cloud services, ensuring timely resolution of customer inquiries.
- Diagnosed and resolved complex cloud issues for enterprise clients, enhancing service reliability.
- Collaborated with engineering teams to enhance product functionality and reliability, contributing to overall service quality.
Customer Service Representative
Conduent
Colorado Springs
08.2014 - 02.2018
- Assisted customers with inquiries and resolved issues efficiently.
- Handled escalated customer complaints with a calm and professional approach.
- Managed customer accounts using CRM software to ensure accuracy.
- Coordinated cross-department communication to enhance service delivery.
- Trained new team members on customer service protocols, improving onboarding process.
- Provided actionable feedback on service processes, contributing to overall efficiency.
- Maintained detailed records of customer interactions for future reference.
Valet Driver
Memorial Hospital West
Colorado Springs
02.2013 - 08.2014
- Parked vehicles promptly for patients and visitors at Memorial Hospital West.
- Assisted guests with luggage and special requests during their stay.
- Maintained cleanliness and organization of parking areas at the facility.
- Coordinated with hospital staff for timely vehicle retrievals.
- Monitored traffic flow to improve safety and efficiency in busy areas.
- Provided exceptional customer service to enhance guest experiences daily.
- Collaborated with team members to improve valet operations and procedures.
- Delivered safe, seamless, and prompt parking experiences to enhance customer service.
Health Care Assistant
Heritage Home Healthcare
Cuba
11.2010 - 12.2012
- Assisted clients with daily living activities and personal hygiene.
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Monitored health status and reported changes to nursing staff.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Monitored and recorded vital signs, including temperature, pulse rate, respiration rate, and blood pressure, to track patient health.
- Supported medication management and administration as directed by healthcare professionals.
- Documented client care notes accurately in electronic health records system.
- Collaborated with team members to create and implement individualized care plans, ensuring tailored support for each client.
- Provided emotional support and companionship to improve client well-being and comfort.
- Ensured cleanliness and safety of client environments during visits.
- Maintained a clean work environment by following infection control policies and procedures.
- Trained new staff on best practices and care protocols for clients.
- Assisted in transferring patients from wheelchair or bed using appropriate techniques.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Prepared beds and equipment for use by healthcare professionals.
- Interacted positively with family members of patients while delivering compassionate care.
- Actively participated in team meetings discussing patient cases and best practices.
- Participated in educational opportunities related to health care assistant duties.
- Organized medical records for patient care plans and ensured accuracy.
Produce Inspector
Smoking spuds
Center
09.2010 - 10.2012
- Inspected fresh produce for quality and safety standards.
- Identified defects and assessed product freshness during inspections.
- Utilized inspection tools to evaluate produce quality effectively.
- Ensured compliance with health regulations in produce handling procedures.
- Documented findings and communicated issues to management for timely resolution.
- Collaborated with team members to ensure precise inspection outcomes.
- Trained new staff on inspection processes and quality standards to enhance team capability.
- Participated in continuous improvement initiatives for inspection protocols.
- Adhered strictly to government regulations when inspecting imported goods at ports-of-entry.
Data Entry Clerk
Presbyterian Hospital
Albuquerque
02.2006 - 05.2008
- Entered patient data into electronic health record systems accurately.
- Reviewed and verified data for accuracy and completeness to enhance reliability of health records.
- Collaborated with medical staff to resolve data discrepancies, improving data integrity and supporting patient care.
- Ensured confidentiality of sensitive patient information to uphold trust and compliance.
- Assisted in training new staff on data entry procedures effectively.
Education
Business Office Technology - Business Administration
Job Corps
Albuquerque, NM 05.2005 - 06.2007
Sci Tech
Rio Rancho, NMSome College (No Degree) - Business Management
UCCS
Colorado Springs, COSkills
- Specialist in human interaction and career development
- Efficient in communication and problem solving skills
- Efficient in team building and working as a team
- Easily adaptable to different work situations
- Efficient with all Microsoft programs
- Efficient influence with the English language
- Previous experience working with children a medical care provider
Languages
English
Native/ Bilingual
Thai
Limited
Spanish
Limited
Navajo
Limited
Tagalog
Limited
Certification
- Business office certification via trade school ( job corps)
- 1/2 two years completed for my associates degree in business.
- Lots of experience working with people of all ages ages when I was in the healthcare field.
- Large amount of experience working in professional settings.
- No criminal background.
References
References available upon request.
Timeline
Billing Specialist
Spectrum
12.2023 - 04.2026
Cloud Support Engineer
Microsoft
01.2018 - 10.2023
Customer Service Representative
Conduent
08.2014 - 02.2018
Valet Driver
Memorial Hospital West
02.2013 - 08.2014
Health Care Assistant
Heritage Home Healthcare
11.2010 - 12.2012
Produce Inspector
Smoking spuds
09.2010 - 10.2012
Data Entry Clerk
Presbyterian Hospital
02.2006 - 05.2008
Business Office Technology - Business Administration
Job Corps
05.2005 - 06.2007
Sci Tech
Some College (No Degree) - Business Management
UCCS