STEPHEN LOCKE, MBA
Colorado Springs
Summary
Professional with robust background in client services. Demonstrates strong skills in managing client relationships, resolving issues efficiently, and delivering high-impact results. Known for effective team collaboration and adaptability to changing needs. Possesses excellent communication, problem-solving, and organizational skills, ensuring smooth operations and client satisfaction.
Experienced with managing client relationships and providing high-quality support. Utilizes effective communication to address client needs and ensure satisfaction. Track record of strong organizational skills and ability to adapt to dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Service Associate
Morgan Stanley
03.2024 - Current
- Deliver high-touch client service for a fast-paced, multi–Financial Advisor wealth management practice, acting as a primary point of contact for client inquiries, account needs, and service-related solutions.
- Process money movement, account openings, account maintenance, and sensitive client requests with a high degree of accuracy, ensuring adherence to firm procedures and industry regulations.
- Conduct proactive outreach to clients, schedule advisor meetings, and identify opportunities to connect clients with the appropriate advisor or product based on their stated needs and objectives.
- Managed and executed 35–40 community sponsorships, handling all administrative and compliance requirements, strengthening the team’s local presence and deepening client trust.
- Coordinate and oversee logistics for client education seminars and client events, reinforcing financial literacy and strengthening long-term client relationships.
- Build rapport with clients and the broader community, communicating clearly and professionally across phone, email, and in-person interactions to support positive client experiences.
- Managed client inquiries and resolved issues to ensure high satisfaction levels.
- Developed strong relationships with clients, enhancing communication and trust.
ADMINISTRATIVE ASSISTANT/OM
SANA MIND SOUL
06.2022 - 08.2023
- Provided comprehensive administrative support to the company owner, for a mental health private practice.
- Utilized data analysis to streamline office processes, creating greater efficiencies in time management and scheduling.
- Managed sensitive client data and maintained confidentiality in compliance with regulatory guidelines.
- Created & developed robust filing systems for continuous document management
- Delivered exceptional customer service support resulting in increased client retention
- Prepared presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Established professional and collaborative working relationships with company associates and external parties.
GRADUATE RESIDENT DIRECTOR
ALLIANCE UNIVERSITY
08.2021 - 08.2023
- Managed residential life operations for 400 students, fostering a conducive living and learning environment
- Collaborated with university departments to plan and execute data-driven student engagement initiatives, enhancing the campus experience
- Leveraged data insights to identify and address student needs, contributing to improved retention rates.
- Coordinated housing selection process for incoming freshmen; assisted with room assignments based on roommate preferences.
- Established positive working relationships with campus police force; coordinated security protocols for special events hosted by the residence hall.
- Created a comprehensive budget plan for all residence hall activities in alignment with university & departmental budget projections
- Facilitated group discussions among residents and provided mentoring on various topics related to college life; provided resources for further exploration.
CHORAL DIRECTOR/PROGRAM SPECIALIST
KIPS BAY BOYS & GIRLS CLUB
11.2020 - 08.2021
- Led a dynamic choir program for 148 members, teaching vocal techniques and fostering a passion for music
- Organized and promoted community events, showcasing the talents of the club members.
- Developed and implemented effective programming to improve the member participation and community engagement.
- Organized and conducted rehearsals for the choir, ensuring an efficient use of time and resources.
- Facilitated communication between parents and guardians about upcoming events or changes in schedule.
SHIFT SUPERVISOR
STARBUCKS
12.2016 - 10.2020
- Managed shifts and teams of 25 employees, ensuring exceptional customer service and efficient operations
- Facilitated employee training and development, resulting in improved team performance
- Complied with company standards and policies, setting examples for team members.
- Provided training and coaching to employees for improved performance and customer satisfaction
- Ensured the continuous use of quality products that met company standards.
- Provided oversight of store closing and opening procedures to ensure safety and security.
Education
MBA - Management
MERCY UNIVERSITY
Manhattan, NY12.2023
BACHELOR'S DEGREE - Vocal Performance
ALLIANCE UNIVERSITY
Manhattan, NY05.2018
Skills
- Data Management and Analysis
- Marketing
- Conflict Resolution
- Event Coordination and Promotion
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Social Media Management
- Customer Relationship Management
- Creativity
- Process Optimization
- Team Leadership and Management
- Google Suite
- Budget Planning
- Data entry proficiency
- Issue resolution
- Empathy and patience
- Client relationships
- Client rapport
- Salesforce
- Technical aptitude
- Client onboarding process
- Strong interpersonal skills
Certification
Adult Mental Health First Aid
Timeline
Client Service Associate
Morgan Stanley
03.2024 - Current
ADMINISTRATIVE ASSISTANT/OM
SANA MIND SOUL
06.2022 - 08.2023
GRADUATE RESIDENT DIRECTOR
ALLIANCE UNIVERSITY
08.2021 - 08.2023
CHORAL DIRECTOR/PROGRAM SPECIALIST
KIPS BAY BOYS & GIRLS CLUB
11.2020 - 08.2021
SHIFT SUPERVISOR
STARBUCKS
12.2016 - 10.2020
BACHELOR'S DEGREE - Vocal Performance
ALLIANCE UNIVERSITY
MBA - Management
MERCY UNIVERSITY