Stephen Klein

CommonGood IT was a nearly $3 million dollar per year Managed Systems Providor and Managed Systems Security Providor.

Technical Sales Engineering

Conceived, engineered and co-created several million-dollar lines of business from conception to full-scale operations.

• Envisioned novel approaches to problems using technology and existing resources to create powerful, profitable work products and brands. Demonstrated proof of concept throughout the adoption process and tied objectives to live products.
• Collaborated with and performed solutions design addressing client pain points using customized third-party applications, and custom built programs.
• Designed an integrated and powerful data and security stack for clients utilizing proactive, scripted response expectations and data-rich approach to technology management - leveraging zero-trust, SIEM/ SOAR (Microsoft Solutions), third party compliance (CMMC, HIPAA, SOC2, NIST, SOX, FINRA) proactive application management (Intune, Autopilot, Choclaty, JumpCloud, JAMF), data visibility (Microsoft Solutions), data security (Microsoft Defender/ DFE, Symantec, MCafee, BitDefender XR). Applied this technology to leverage seamless results across Active Directory, cloud, PC, server and mobile endpoints.
• Provided consistent documentation to clients, ensuring customers recognized accomplishments.
• Lead the client adoption efforts using clear and non-technical communication to ensure big-picture concepts drove user and corporate compliance. Cross-functional collaboration across roles and positions provided iterative direction and incremental buy-in for finished product.
• During technical demonstrations, showed significant skill in translating client needs into actionable technology solutions that enhanced operational efficiency while maintaining budget limitations as needed. Communicated trade-offs required to meet sometimes conflicting objectives.
• Executed and lead high-level sales engagements for C-Suite and other executive stake holders.
• Skillfully grew consensus by recognizing subtle influence dynamics expressed in the environment.
• Used strongly empathic nature to help decision makers experience being seen, heard and felt.

Business Development

Built a nearly $3,000,000 per year company from nothing without external funding.

• Closed over 80% of realistic opportunities.
• Attracted, closed and retained multiple $50,000+ /month Managed Services/ Managed Security Services clients.
• Each of these clients started with just a few hours of consulting services. Recognizing the opportunities, we nurtured them, persuading with the exceptional value and professionalism required to turn them into highly profitable cornerstones of the MSSP.
• Actuated novel approaches to MSSP business, resulting in new, extremely profitable, independent revenue streams.
• Utilized these novel approaches into higher value contractual relationships with clients.
• Built a successful brand that differentiated itself in the marketplace and appealed to the desired buyer demographic.
• Enhanced brand reputation with effective marketing campaigns and public relations efforts.

Leadership

Built a culture of accountability, respect, and kindness, resulting in staff retention four times the industry national average.

• Lead a dynamic and skilled team of up to 20 people across the globe.
• Nurtured true excellence from within, promoting some staff from entry level to C-Suite over their tenure.
• Built a competent, flexible and resilient team of skilled engineers and project managers.
• Co-created strong relationships with vendors, based on clear expectations, respect, kindness, and accountability.
• Developed a novel leadership style built on three principles: Creating safety, Loving Fiercely, and Challenging to Excellence.
• Communicated complex, sometimes conflicting needs across shareholders and teams to build consensus when possible – and at other times made difficult decisions after hearing multiple viewpoints.

Operations

• From non-senior positions, built a high-performance executive team for improved service, skill, efficiency, and productivity.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Created and streamlined business processes, resulting in increased operational efficiency across all departments.
• Enhanced brand reputation with effective marketing campaigns and public relations efforts.
• Pioneered corporate social responsibility initiatives, significantly impacting community development and sustainability.
• Managed financial, operational and human resources to optimize business performance.