Stephen Jones
Licensing Specialist
Englewood
Summary
Detail-oriented Licensing Specialist with expertise in managing regulatory compliance, processing license applications, and conducting thorough background investigations. Proven ability to streamline processes, collaborate across teams, and ensure adherence to complex legal and operational requirements. Committed to leveraging skills in licensing and cross-functional collaboration to support organizational compliance and operational excellence.
Overview
7
7
years of professional experience
1
1
Language
Work History
Licensing Specialist
Colorado Department Of Revenue - Division Of Gaming
04.2025 - Current
- Reviewed, processed, and analyzed business license applications and renewals for gaming-related entities to ensure compliance with Colorado gaming statutes, regulations, and internal policies. Tracking statuses, deadlines, and changes affecting licensed entities
- Conducted comprehensive/ due diligence and background investigations on owners, executives, key employees and vendors, including criminal, financial, and identity reviews using GenTax,Experian, PSR, CCIC and fingerprint based systems
- Monitored and tracked license application status, approvals, and regulatory requirements to ensure compliance with local laws and regulations
- Collaborated with internal staff, investigators, and supervisors to support licensing decisions and ongoing regulatory compliance.
Licensing and Finance Specialist (Temporary)
Smashburger
11.2024 - 03.2025
- Managed and maintained business, operational, and regulatory licenses for restaurants across multiple jurisdictions, ensuring continuous compliance and uninterrupted operations
- Served as liaison between corporate legal, operations leadership, and regulators to ensure accurate, timely, and compliant submissions
- Continually reviewed licensing processes and communicated recommendations for improvements to management to increase efficiency and compliance
- Maintained awareness of applicable local rules, regulations, and compliance obligations impacting operations
Client Operations Manager
Sweet Caroline Confections
04.2019 - 08.2024
- Leveraged CRM data via Salesforce to gain actionable insight into customer behavior and preference, informing strategic decision-making and targeted marketing initiatives, resulting in a 70% increase in wholesale capacity, serving 2k retailers, while enhancing customer relations and helping generate leads
- Established and maintained accurate Smartsheet records with clients such as Gucci, Ben Bridge, and Barnes and Noble, providing constant client interactions and maintaining exceptional customer service and record-keeping
- Led and trained professionals in order management, providing coaching and development opportunities to foster a culture of continuous improvement and excellence.
- Manage logistics, including route optimization, carrier selection, and freight negotiation, resulting in a 10% reduction in shipping costs both domestically and internationally.
Education
Bachelor of Arts - International Relations
University of South Florida
Tampa, FL 05.2001 -
Skills
- License applications & filings
- Process Improvement
- Cross-functional & legal collaboration
- Bilingual (Spanish)
- Customer service
- Problem-solving
- Team leadership
- Teamwork and collaboration
Timeline
Licensing Specialist
Colorado Department Of Revenue - Division Of Gaming
04.2025 - Current
Licensing and Finance Specialist (Temporary)
Smashburger
11.2024 - 03.2025
Client Operations Manager
Sweet Caroline Confections
04.2019 - 08.2024
Bachelor of Arts - International Relations
University of South Florida
05.2001 -