Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Floyd

Parker

Summary

Senior operations professional with over 10 years of experience overseeing logistics support, fulfillment, and order management. Skilled in process improvement, staff training, SOP development, and compliance oversight. Experienced with ERP / EDI / WMS systems, third-party logistics (3PL) partnerships, and KPI reporting to drive operational efficiency and team performance. Lean and Six Sigma practitioner with a strong track record of driving results in dynamic, high-volume environments.

Overview

12
12
years of professional experience

Work History

Operations Coordinator

H&C Animal Health
04.2022 - Current
  • Manage all aspects of order processing and fulfillment using ERP and EDI systems (Sage, True Commerce), ensuring accuracy and on-time delivery across B2B and retail accounts.
  • Applied Lean and Six Sigma methodologies to streamline workflows, reduce errors, and improve fulfillment cycle times.
  • Developed and maintained SOPs that standardized order workflows, improved training efficiency, and enhanced process consistency.
  • Led onboarding and operational training for new staff, with a focus on systems, compliance procedures, and fulfillment best practices.
  • Oversaw compliance with customer shipping windows, fulfillment rate expectations, and carrier service-level agreements; ensured order operations met contractual and internal performance standards.
  • Monitored and collaborated with third-party logistics (3PL) partners to align service levels, resolve issues, and ensure seamless fulfillment operations.
  • Built and analyzed weekly/monthly performance reports focused on KPIs such as order accuracy, processing time, and backlog resolution.
  • Played a lead role in transitioning warehouse operations from a third-party provider to an internal facility, including SOP rollout, system configuration, and operational launch support.

Receiving Manager

The Home Depot
05.2018 - 05.2021
  • Managed all receiving operations for daily inbound freight valued at $2–3M, ensuring timely intake, accurate documentation, and system updates.
  • Supervised and trained the receiving team in receiving protocols, inventory systems, and safety/compliance standards.
  • Coordinated directly with vendors and carriers to resolve shipping discrepancies and maintain delivery schedules.
  • Conducted regular cycle counts and inventory audits to ensure system integrity and shrink reduction.

Receiving Lead

The Home Depot
05.2013 - 05.2018
  • Supported daily receiving operations by processing shipments, updating inventory records, and troubleshooting invoice discrepancies.
  • Assisted in training new hires on receiving tasks and documentation procedures.
  • Collaborated with department heads to ensure timely stocking and merchandise flow.
  • Provided feedback to managers on workflow improvements and contributed to minor SOP adjustments.

Education

BS - Business Management

MSU Denver
Denver, CO

Skills

  • Order Management & Fulfillment
  • Lean / Six Sigma Process Improvement
  • Team Training & SOP Development
  • Compliance Oversight (SLA / Shipping Windows)
  • ERP / EDI / WMS Systems (Sage, SAP, True Commerce, SPS Commerce)
  • KPI Analysis & Performance Reporting
  • Cross-Functional Collaboration
  • Third-Party Logistics (3PL) Coordination

Timeline

Operations Coordinator

H&C Animal Health
04.2022 - Current

Receiving Manager

The Home Depot
05.2018 - 05.2021

Receiving Lead

The Home Depot
05.2013 - 05.2018

BS - Business Management

MSU Denver

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Stephen Floyd