Stephany Pena
Commerce City,CO
Summary
Dynamic leader with a proven track record in team management and operational efficiency within fast-paced, customer-centric environments. Expertise in coordinating tasks, streamlining processes, and fostering a collaborative team atmosphere to drive success. Committed to delivering high-quality patient care, with foundational knowledge of venipuncture techniques and infection control, as well as proficiency in specimen handling and labeling. Ready to leverage these skills in a new field to enhance patient experiences and contribute to overall clinic operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader/Cashier
QDOBA Mexican Grill
08.2023 - Current
- Supervised daily operations to ensure efficient service and adherence to food safety standards.
- Trained new team members on proper food handling procedures and customer service expectations.
- Implemented inventory management practices, reducing waste and ensuring product availability.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Conducted regular performance evaluations of team members to identify training needs and career development opportunities.
- Streamlined workflow processes, enhancing operational efficiency and team collaboration during busy shifts.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Package Handler
OraLabs Inc
08.2022 - 11.2022
- Operated conveyor systems to facilitate efficient package sorting and movement.
- Ensured compliance with safety protocols during packaging operations.
- Collaborated with team members to optimize workflow and enhance productivity.
Education
Phlebotomy - College
Concorde Career College
Aurora, CO06.2025
High school diploma -
Victory Preparatory Academy
Commerce City, CO05.2024
Skills
- Supervising Experience
- Team management
- Communication skills
- Phlebotomy - Phlebotomy experience (Less than 1 year)
- Medical terminology
- Cash register
- Sales
- Shift Management
- Blood sampling
- Warehouse experience
- POS
- Leadership
- Retail sales
- Customer service
- Hospitality
- Food safety
- Heavy lifting
- Basic life support
- Organizational skills
- Time management
- CPR
- Positive attitude
Accomplishments
- Promoted to supervisor after only 10 months for exceptional performance at freshly 18 years old.
Certification
- Certified Phlebotomy Technician June 2025 to Present
- Driver's License
- ServSafe
- BLS Certification June 2025 to June 2026
- Certified Phlebotomy Technologist (CPT - NPA)
- PBT (ASCP)
Languages
Bilingual
Timeline
Shift Leader/Cashier
QDOBA Mexican Grill
08.2023 - Current
Package Handler
OraLabs Inc
08.2022 - 11.2022
Phlebotomy - College
Concorde Career College
High school diploma -
Victory Preparatory Academy