Travelling
STEPHANY ACOSTA
Customer Service & Hospitality
Chapinero
Summary
Motivated professional in Hotel and Tourism Management. Over 10 years of experience in Customer Service and Hospitality including call centers, language academies, lodging and cruise ships. Offering keen attention to detail and self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Administrative Office Assistant
TABULA RASA LANGUAGES
Bogotá
05.2019 - 10.2022
- Kept up to date spreadsheets and databases to track, analyze, and report on teachers performance and students data.
- Contributed to team meetings and collaborated with teachers and management in students learning process.
- Promoted positive and safe environment for student learning.
- Assisted teachers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail.
Assistant Waitress
CARNIVAL CRUISE LINES
New Orleans
07.2018 - 02.2019
- Inspected quality of products when needed to avoid customer dissatisfaction.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Followed directions from lead Waitress to deliver exceptional guest service.
- Maintained pleasant interaction with guests to provide high levels of customer satisfaction.
Customer Service Representative
Conduent
Bogotá
10.2016 - 02.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service objectives by providing superior customer service to English and Spanish speaking customers.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Travel Coordinator
BEO COLOMBIA
London
01.2015 - 04.2015
- Filled-up UK’s Visas applications for children and staff members traveling to the BEO event.
- Supervised and coordinated both international and domestic travel accommodations for students, teachers and other staff members.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Maintained thorough and accurate records of transactions.
- Kept BEO Colombia’s Social Media database updated with pictures and news about the event.
- Helped senior managers make effective decisions based on current and accurate reporting.
Receptionist
Candelos Hostel
Bogotá
09.2014 - 12.2014
- Greeted guests upon arrival by providing warm welcome
- Collected room deposits, fees, and payments.
- Managed check-in and check-out procedures for guest and collected room deposits, fees and payments.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Kept Hostel’s Social Media updated.
Customer Service Support Representative
Bilateral
Bogotá
12.2011 - 07.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
University Degree - Hospitality Administration And Management
Fundación Universitaria Los Libertadores
Bogotá 02.2012 - 11.2016
International Seminary - Tourism And Sustainability
Universidad De Oriente
Cancún 07.2016 - 08.2016
International Scholarship - Tourism Management
Benemérita Universidad Autónoma De Puebla
Puebla 07.2015 - 12.2015
Skills
Customer service background
Interests
Learning new languages and cultures
Sports such as Tennis and Basketball
Creative arts, including writing, cine and music
REFERENCES
Anastasiya Nagicheva - 3175499614
English Teacher at Universidad Externado
Andrés Guasca - 3208717194
Customer Service Representative at Transcom
Timeline
Administrative Office Assistant
TABULA RASA LANGUAGES
05.2019 - 10.2022
Assistant Waitress
CARNIVAL CRUISE LINES
07.2018 - 02.2019
Customer Service Representative
Conduent
10.2016 - 02.2018
International Seminary - Tourism And Sustainability
Universidad De Oriente
07.2016 - 08.2016
International Scholarship - Tourism Management
Benemérita Universidad Autónoma De Puebla
07.2015 - 12.2015
Travel Coordinator
BEO COLOMBIA
01.2015 - 04.2015
Receptionist
Candelos Hostel
09.2014 - 12.2014
University Degree - Hospitality Administration And Management
Fundación Universitaria Los Libertadores
02.2012 - 11.2016
Customer Service Support Representative
Bilateral
12.2011 - 07.2013
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