Stephanie Vigil
Wheat Ridge
Summary
Attentive animal care technician with several years of professional experience. Familiar with animal behavior principles and comfortable interacting with animals of any temperament or condition. Offer proficiency in record keeping software and skilled in administrative and animal care support.
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
17
17
years of professional experience
Work History
Animal Care Technician
Foothills Animal Shelter
Golden
11.2021 - Current
- Caring for animals
- Feeding
- Kennel cleaning
- Making sure their comfortable
- Dog walking
- Assisted with euthanasia procedures when necessary.
- Played with dogs and cats to maintain socialization and reduce stress.
CNA
Rehabilitation at Sandlewood
Wheat Ridge
09.2017 - 07.2021
- Assisted residents with bathing and dressing to promote personal hygiene.
- Planned and served meals and snacks to patients according to prescribed diets.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
Customer Service Cashier
McDonald’s
Denver
10.2013 - 04.2015
- Greeted customers and provided friendly customer service.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Offered customers carry-out service at completion of transaction.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Shift Manager
Papa Murphy's
Edgewater
06.2010 - 04.2012
- Directed and led employees and team members on effective operations, methods and procedures.
- Monitored inventory levels and placed orders for supplies as needed.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Trained new employees on company policies, procedures, and job responsibilities.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Resolved conflicts between employees or customers in a professional manner.
Hostess
Dennys Restaurant
Wheat Ridge
05.2008 - 04.2009
- Directed patrons to lounges and waiting areas.
- Provided excellent customer service by addressing customer needs promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained a clean and organized dining area.
- Greeted guests upon arrival and escorted them to their tables.
- Assisted servers in bussing tables when needed during busy periods.
- Spoke with patrons to drive satisfaction with food and service.
- Helped service staff handle demand by distributing food and beverages.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Built positive relationships with other front-of-house and kitchen staff.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Education
High School Diploma -
Jefferson High School
Edgewater , Colorado05-2009
Skills
- Animal handling
- Kennel cleaning
- Feeding schedules
- Euthanasia procedures
- Customer service
- Inventory management
- Effective communication
- Honest and dependable
- Pet handling
- Patient care
- Employee training
- Communication skills
- Emotional support
- Computer skills
- Written communication
- Teamwork and collaboration
- Sales management
- Supporting personal needs
- Nursing assistance
- Active listening and communication
- Guest engagement
- Customer-oriented
- Warm and friendly
- Customer relations
- Guest seating
- Cleaning and sanitation
Timeline
Animal Care Technician
Foothills Animal Shelter
11.2021 - Current
CNA
Rehabilitation at Sandlewood
09.2017 - 07.2021
Customer Service Cashier
McDonald’s
10.2013 - 04.2015
Shift Manager
Papa Murphy's
06.2010 - 04.2012
Hostess
Dennys Restaurant
05.2008 - 04.2009
High School Diploma -
Jefferson High School