Stephanie Valdez
Denver
Summary
To obtain an empowering position in a progressive work environment where I am able to use my previous experience and innate talents to make a positive impact to an organization while growing as an individual.
Overview
22
22
years of professional experience
Work History
Patient Transporter
UC Health
Aurora
08.2018 - Current
- Delivered exceptional customer service through effective communication and attentive interactions.
- Transported patients to appointments, procedures, and room transfers efficiently.
- Maintained reliable attendance to ensure consistent care for patients.
- Demonstrated constant awareness of patient needs during interactions.
Claims Representative
American Family Insurance
Englewood
05.2012 - Current
- Reporting first notice of loss including immediate need assessment and an emphasis on detail
- Assisting customers with essentials such as setting up repairs and rental reservations
- Fielding inbound calls from customer processing existing insurance claims
- Handling customer complaints and following the correct documents process find resolutions
Customer Service Agent
ADT Security Services
Aurora
07.2004 - 04.2012
- Providing prompt efficient responses to business alarms based on custom preferences
- Managing a shared ticket queue while maintaining an acceptable personal queue volume
- Assisting the customer with proper alarm placement, system changes and disabling, and routine battery replacements
Medical Assistant
Veterans Hospital
Denver
11.2003 - 06.2004
- Drawing blood and recording vitals
- Transporting patients, records and select equipment
Education
Medical Assistant Certification -
Pima Medical Institute
Denver, COSkills
- Mastery of company proprietary programs
- Customer satisfaction
- Verbal communication
- Written communication
Education Certifications
Medical Assistant Certification
Timeline
Patient Transporter
UC Health
08.2018 - Current
Claims Representative
American Family Insurance
05.2012 - Current
Customer Service Agent
ADT Security Services
07.2004 - 04.2012
Medical Assistant
Veterans Hospital
11.2003 - 06.2004
Medical Assistant Certification -
Pima Medical Institute