Stephanie Taylor
Delta,CO
Summary
Dynamic leader with a proven track record at Arby's, enhancing employee retention through innovative training and development programs. Skilled in performance evaluations and effective communication, I drive team success and operational excellence, achieving significant improvements in sales and customer satisfaction. Passionate about fostering a motivated workforce and optimizing store performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Shift Manager/Key Holder
Starbucks
05.2024 - Current
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Counted registers and cleaned and secured shop at end of shift.
Area Director
Arby's Restaurant
11.2022 - 05.2024
- Analyzed financial performance of 7 locations from Cortez to Clifton by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
- Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
- Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs. Trained and Retained GM's in all locations. Lowest turnover in the district.
- Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
- Created and managed execution of store business plans to drive KPI results and maximize business opportunities.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Certified Training Manager
Arby's Restaurant
08.2020 - 11.2022
- Collaborated with other Managers to identify skill gaps and develop targeted training solutions.
- Coached team members individually to enhance their skills and achieve professional growth.
- Mentored junior training staff members enhancing their instructional skills while contributing towards building a strong internal team capable of delivering top-notch learning experiences.
- Championed a culture of continuous learning, fostering an environment of professional growth within the organization.
- Encouraged open communication between trainers and trainees, promoting valuable feedback exchanges that enhanced program quality continually.
- Collaborated with other stores and managers to align training programs with organizational goals and objectives.
- Drove store performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to improve KPI's
- Managed new employee orientation training process for more than 16 managers each year.
CO-Manager
Wendy's
08.2006 - 06.2013
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Developed comprehensive action plans for underperforming KPI's, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
Education
High School Diploma -
Northglenn High School
Northglenn, CO06-2003
Skills
- Effective leadership
- Employee motivation
- Scheduling proficiency
- Customer service
- Store organization
- Team leadership
- Training and development
- Employee coaching and mentoring
- Performance evaluations
- Attention to detail
- Multitasking Abilities
- Excellent and Effective communication
- Self motivation
Accomplishments
- Achieved GM of the Year by completing all KPI's with accuracy and efficiency.
- Achieved an award for training and developing several Managers and GM's through effectively helping with store opens and helping critical stores.
Certification
- ServSafe Food Handler's Certification as well as ServeSafe Proctors Certification
Timeline
Shift Manager/Key Holder
Starbucks
05.2024 - Current
Area Director
Arby's Restaurant
11.2022 - 05.2024
Certified Training Manager
Arby's Restaurant
08.2020 - 11.2022
CO-Manager
Wendy's
08.2006 - 06.2013
High School Diploma -
Northglenn High School
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