Stephanie Soto
Arvada
Summary
I have worked with POS systems since I was 15, and I have been in a consistent customer service role since I was 16.
I care about product knowledge, and do my best to accommodate the customers I interact with as best as I can. I know how to make a customer come back, and I know how to recognize a customer to the point that I can memorize their drinks or their preferences, if what they are looking to purchase isn't a beverage.
I'm excellent at remembering faces, and learning the names that match them.
Overview
5
5
years of professional experience
Work History
Starbucks Barista
Starbucks
Aurora
11.2022 - Current
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Created complex, hand-crafted beverages based upon customer preferences.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Described menu items to customers and suggested appealing products.
- Collected payments and provided accurate change.
- Utilized POS system to receive and process customer payments.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Adhered to health department regulations concerning sanitation standards.
Sales Associate
Goodwill
Aurora
02.2020 - 10.2022
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Cleaned shelves, counters and tables to maintain organized store.
- Attended weekly team meetings to review performance goals and objectives.
- Prepared clothing for sale.
- Processed transactions for people who qualify for tax free purchases.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers to determine wants or needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Bagged or packaged purchases and wrapped gifts.
- Assisted customers with product selection, sizing and styling.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered customer inquiries regarding product features, pricing, and availability.
- Built and maintained relationships with peers and upper management to drive team success.
- Upsold additional items based on customer interests and needs.
- Answered incoming telephone calls to provide store, products and services information.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Processed credit card transactions quickly and securely.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Developed trusting relationships with customers by making personal connections.
- Provided accurate information about products, prices and services.
- Ticketed, arranged and displayed merchandise to promote sales.
- Managed household errands and other essential duties.
Education
Vista Peak Preparatory
Aurora, CO01-2022
Skills
- Product knowledge
- Health compliance
- POS system operation
- Beverage preparation
- Customer service
- Problem solving
- Composure under pressure
- Clear communication
- Stocking supplies and retail products
- Active listener
- Effective communication
- Team player
- Drink customization
- Food and beverage pairing
Languages
English
Professional
Spanish
Professional
Timeline
Starbucks Barista
Starbucks
11.2022 - Current
Sales Associate
Goodwill
02.2020 - 10.2022
Vista Peak Preparatory
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