Stephanie Robinson
Denver
Summary
Seeking employment with a company that I can enhance my skills and grow within the company.
Overview
26
26
years of professional experience
Work History
Personal Care Assistant
AB Home Care Inc
01.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Scheduling Coordinator
Care Point Neurosurgery
05.2023 - 08.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
Surgery Scheduler
Western Orthopedics
01.2023 - 08.2024
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Updated daily operating room calendars with accurate appointment schedules.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Medical Coordinator/Surgery Scheduler
Occupational Medical Partners/ Physical Medicine of the Rockies
05.2017 - 09.2020
- Develop relationships with specialist providers, payer sources, and act as practice liaison to coordinate care
- Assist with processing prior authorizations of medications (in collaboration with the practice pharmacist), home health care, imaging, etc., as needed
- Assist and guide patients to ensure high quality care and positive outcomes
- Provide referral tracking, coordination, and follow-up, and coordinate with facilities and managed care programs for medical transitions
- Served as the surgery scheduler for the practice, with positive and successful approval process
- Worked with the provider on the procedures that were needed and answered patient’s questions regarding surgery processes and the procedures they would need to undergo
Worker’s Compensation Coordinator
Health One
01.2013 - 09.2016
- Provided coordinated care to patients by working with members of the health care team to facilitate the communication and implementation of individualized workers compensations treatment plans
- Managed communications between team members, customers, and vendors to keep operations efficient and successful
- Satisfied customers every day with fast, friendly, and knowledgeable support for workers compensation needs
Worker’s Compensation Coordinator
Concentra Medical Center
04.1999 - 11.2012
- A Care Coordinator, or Referral Coordinator, is responsible for scheduling, organizing and managing all aspects of a patient’s healthcare maintenance and treatment
- Their duties include helping patients complete paperwork, communicating with a healthcare team about a patient’s treatment plan and educating patients about resources and options for managing their health
- Referrals from each patients’ primary care physician (PCP) office for all scheduled visits as well as verifying current insurance
- The referral coordinator will also manage all aspects of incoming referrals from referring physician offices
- This position is responsible for obtaining referrals from each patients’ primary care physician (PCP) office for all scheduled visits as well as verifying current insurance
Education
General Studies -
Montbello High School
Denver, CO05.1991
Skills
- Workers' compensation
- Leader
- Referral Coordinator
- Efficiency and Accuracy
- Train workers
- Supervise employees
- Surgery Scheduler
- Computer literate
- Microsoft Word
- Microsoft Excel
- Excellent phone etiquette
- Skilled team player
- Health care
- Works well independently
- Handles assignments
- Goes beyond basic assignments
Activities
- Provided courteous and accurate information to all patients.
- Prompt completion of assignments, in addition to dependability and punctuality.
- Eager and able to take on new responsibilities and learn new tasks.
- Computer literate with experience in Microsoft Word and Excel.
- Excellent phone etiquette and skilled team player with strong background in Health care/Worker’s Compensation.
- Works well independently to handle assignments and always ready to go beyond basic assignments.
Timeline
Scheduling Coordinator
Care Point Neurosurgery
05.2023 - 08.2024
Surgery Scheduler
Western Orthopedics
01.2023 - 08.2024
Personal Care Assistant
AB Home Care Inc
01.2022 - Current
Medical Coordinator/Surgery Scheduler
Occupational Medical Partners/ Physical Medicine of the Rockies
05.2017 - 09.2020
Worker’s Compensation Coordinator
Health One
01.2013 - 09.2016
Worker’s Compensation Coordinator
Concentra Medical Center
04.1999 - 11.2012
General Studies -
Montbello High School
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