Esthefani Beltran
Menzies Aviation
Denver
14
years of professional experience
Aviation management professional with 13 years of progressive leadership experience across customer service, flight operations, safety & security, and training within the aviation industry. Proven track record of supervising teams, ensuring regulatory compliance, improving operational efficiency, maintaining daily records of security-related incidents, and developing high-performing staff. Strong operational mindset with a safety-first approach and the ability to lead in fast-paced, time-critical environments.
Work History
Training and Compliance Supervisor
6 Years 2 Months- Lead and manage training programs for aviation personnel, ensuring compliance with regulatory, safety, and company standards
- Develop, update, and deliver initial and recurrent training for customer service and operations staff
- Evaluate employee performance and competency, providing coaching and corrective action when needed
- Collaborate with operations and management teams to identify training gaps and operational risks
- Maintain training records, certifications, and compliance documentation
- Support safety initiatives and continuous improvement efforts
Saftey, Security, & Environmental Supervisor
5 Months- oversee and enforce aviation safety policies, procedures, and regulatory requirements in compliance with FAA, ICAO, OSHA, and company standards
- implement, manage, and continuously improve the safety management system
- conduct routine and unscheduled safety audits and risk assessments of aircraft, facilities, equipment, and operations
- identify hazards, analyze safety data, and develop risk mitigation strategies
- investigate accidents, incidents, and near-miss events; prepare root cause analyses and corrective action plans
- provide safety training, briefings, and recurrent education to ground staff and flight crew
- monitor contractor and vendor safety compliance
- stay current with changes in aviation regulations, industry best practices, and safety trends
Operations Supervisor
2 Years 4 Months- Oversee daily airport operations, including planning for gate changes, weather delays, crew connections, international arrivals/departures; ensuring rapid response to operational changes.
- Communicate effectively with internal departments, provide clear direction to staff, and ensure accurate dissemination of operational information.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Passenger Service Supervisor
4 Years 9 Months- Supervised check-in, boarding, and gate operations to ensure on-time departures
- Led and scheduled passenger service agents during normal and IRROPs
- Enforced compliance with FAA, TSA, DOT, and airline procedures
- Resolved escalated customer issues and service disruptions
- Coordinated with flight crew, ramp, and operations for smooth turnarounds
- Trained and coached staff on customer service, safety, and systems
- Managed special services (PRMs, UMNRs, VIPs) and boarding priorities
- Maintained accurate passenger, delay, and incident reports
Education
High School Diploma
Skills
Regional Airline Customer Service Operations
Team Leadership & Frontline Staff Management
Irregular Operations (IRROPs) Leadership
Escalation Handling & Service Recovery
Staffing
Scheduling & Coverage Planning
On-Time Performance (D0) Support
Policy Compliance (FAA
TSA
Airline SOPs)
Passenger Experience & Brand Representation
Cross-Functional Coordination (Flight Ops
Ramp
OCC)
Training
Coaching & Performance Accountability
Safety
Security & Operational Awareness
KPI Tracking
Reporting & Documentation
Problem-Solving in High-Pressure Environments
Training delivery
Timeline
Training and Compliance Supervisor
Menzies Aviation
06.2020 - CurrentRead More
Saftey, Security, & Environmental Supervisor
Menzies Aviation
01.2020 - 06.2020Read More
Operations Supervisor
Menzies Aviation
09.2017 - 01.2020Read More
Passenger Service Supervisor
Simplicity USA
12.2012 - 09.2017Read More
Hinkley High School
High School Diploma
Read More