Stephanie Reider
Highlands Ranch
Summary
A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.
Overview
11
11
years of professional experience
Work History
Projects Dept. Manager
City Electric Supply
07.2016 - Current
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Negotiated with suppliers to secure cost-effective purchasing agreements, impacting bottom line positively.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Outside Sales Representative
City Electric Supply
09.2015 - 10.2016
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Built strong client rapport to establish diversified network of connections.
- Achieved or exceeded company-defined sales quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Counter Sales
City Electric Supply
06.2015 - 09.2015
- Participated in regular team meetings to discuss strategies for improving counter sales performance.
- Increased sales volume through consistent upselling of specialty items while maintaining a professional demeanor at all times.
- Increased sales revenue by providing outstanding field support and product knowledge to the sales team.
- Promoted onboard sales by presenting available products or services persuasively to interested guests.
- Facilitated seamless shopping experience, from greeting customers to processing sales.
- Served as a liaison between the field sales team members and the corporate office staff to resolve any operational challenges encountered.
- Ensured customer satisfaction with prompt and courteous service when assisting with bakery counter sales.
- Increased customer satisfaction by providing efficient and knowledgeable service in counter sales.
Counter Sales/Warehouse Worker
City Electric Supply
07.2014 - 06.2015
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained stock and replenished workstation products.
- Performed arithmetic functions handling cash, close checks and balance register.
- Acquired product knowledge and proposed changes to current products and new product concepts.
- Managed cash transactions for accurate accounting and minimized discrepancies.
Education
Bachelor of Science - Social Work
Grand Valley State University
Allendale04-2011
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Decision-making
- Customer engagement
- Sales reporting
- Sales expertise
- Order management
- Employee scheduling
- Workflow coordination
- Recruiting and hiring
- Rules and regulations
- Policy development
- Vendor management
- Sales strategy
- Project management
- Computer skills
- Goal setting
- Cost control
Timeline
Projects Dept. Manager
City Electric Supply
07.2016 - Current
Outside Sales Representative
City Electric Supply
09.2015 - 10.2016
Counter Sales
City Electric Supply
06.2015 - 09.2015
Counter Sales/Warehouse Worker
City Electric Supply
07.2014 - 06.2015
Bachelor of Science - Social Work
Grand Valley State University
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