Stephanie Miller
Centennial
Summary
I am a leader, a strategist, a skeptic and a stream liner with over 20 years of experience leading human capital initiatives while building a best-in-class employee experience. Proven expertise in driving significant change to align HR business operations to organizational objectives. I am an established business partner that has helped shape high-performing teams and cultures at several major growth brands that attract high performing talent, improve retention, and enhance productivity.
Overview
25
25
years of professional experience
Work History
Vice President Human Resources
Alterra Mountain Company
Denver, CO
08.2019 - Current
- Built Shared Services HR team from 6 to 32 - adding key capabilities in HR Ops, L&D, Service Delivery, Culture & Engagement, Compliance, Total Rewards and Talent
- Implemented programmatic advertising for high turnover seasonal roles driving sufficient applicant flow to all resort locations - focus on key revenue driving divisions such SRS, F&B and technical trade skills - achieved hiring goals YoY while remaining on/under budget
- Established Talent Identification process to identify success profiles for key roles, successors and readiness. Created talent marketplace in Workday for high impact roles including readiness, retention risk and openness to relocation
- Led HR diligence and integration strategy for a M&A, successfully onboarding 9 new brands to Alterra's portfolio
- Led strategic initiative to harmonize HR into one HRIS system from eight - key highlights include harmonizing key HR business processes, standardized eligibility on PTO/PSL, H&W Benefits, AIP, Retirement, Career Framework/Job Leveling
- Responsible for setting HR technology optimization strategy to enhance overall employee experience
- Instituted employee listening strategy to measure engagement/enablement and inform key people based initiatives
- Established HR Council to align Shared Services and field HR on company OKR's and key strategies/initiatives
- Direct people compliance efforts in labor laws and regulations, minimizing legal risks for the organization and maintain compliance with unionized groups
- Streamlined performance management processes, ensuring alignment with business objectives and company growth
- Developed effective change management strategies to guide employees through periods of organizational transformation while minimizing disruptions to daily operations
- Collaborated with executive leadership to align human resources strategy with overall business objectives, driving improved organizational performance
Sr. Director Global Benefits
Task Us
San Antonio/Remote
09.2018 - 08.2019
- -Implemented safe harbor retirement plan for all US based employees
- -Developed comprehensive total rewards strategy for all US based employees
- -Established and implemented total rewards strategy for new international site locations in Mexico, Philippines, Malaysia and India
- -Began implementation of Workday to replace current HRIS system
- -Oversaw Mental Well-Being/Resilience program - Established program based in behavioral science research focused on the content moderator role. Program led to 50% reduction in attrition of moderators, 100% participation of moderators in program, extensive digital wellness content, satisfaction scores well above industry benchmarks
- -Implemented new US based H&W Broker – reduced fees, improved service levels, hosted benefits fairs for onsite workers to increase education/participation, revamped communication strategy related to total rewards
Global Benefits & Shared Services Director
Chipotle Mexican Grill
Denver, CO
06.2011 - 08.2018
- -Continued Benefits responsibilities while taking on additional responsibility of the HR Shared Services team. Responsible for leading and directing the team/activities that support HRIS (Workday), Payroll and HR Shared Services center for 100k+ employees annually.
- -97% one touch resolution rate, increase in over 30%
- -Designed and implemented ServiceNow for ticketing system which allowed for enhanced data collection to drive training/development materials
- -Positioned team to move from IVR to web-based system gaining significant time equating to $4.5M in labor savings
- -Serving 200k+ employee HR inquiries annually while reducing supporting labor expense
- -Led HR restructure that removed HR from field operations to centralized shared services model
Global Benefits Manager
06.2014 - 11.2016
- -Responsible for the strategy and design of benefit programs including health & welfare, retirement, educational assistance, time off, leave of absence and wellness programs.
- -Design and implementation of best-in-class educational benefit and Guild Education partnership - grew program from 40 annual participants to thousands participating YoY with increased attraction/retention/promotion/employee satisfaction
- -97% internal promotion rate for those participating in the educational program
- -Established Pell Grant support/approval process for employees in partnership with Guild Education resulting in 87% of applicants receiving full or partial Pell Grant subsidies
- -Partnered with L&D to establish college credit for on-the-job training completion with partner universities
- -Established total rewards strategy throughout European and Canadian expansion
Benefits Analyst
06.2011 - 06.2014
- -Led implementation of Workday for Benefits module
- -Evaluate, recommend and develop new, progressive HR programs to attract, reward and retain top talent
- -Establish controls/auditing practices ensuring compliance with ERISA, DOL, IRS, and ACA
- -Set and executed communication strategy for total rewards programs
Human Resources Manager
Alpine Access
Denver, CO
06.2008 - 05.2011
- -Developed and launched comprehensive wellness program for corporate employees reducing the number of high claimants leading to reduced cost on benefits spend annually
- -Implemented online enrollment platform through HRIS system eliminating all manual processes associated with benefit enrollment
- -Responsible for all employee communications for total rewards programs
- -Served as HRBP for retail seasonal client accounts – work with account management teams to identify leads for seasonal programs, ensure onboarding & training of all seasonal agents via dashboards/reporting created in Ceridian, managed employee relations issues on assigned accounts, worked with account managers to identify high performing talent for next lead roles and transition to year-round accounts
Human Resources Manager
ThyssenKrupp Elevator
Denver, CO
07.2004 - 05.2008
- -Led all aspects of HR for Colorado division
- -Participated in union negotiations for local elevator union employees - executed any negotiated changes to total rewards strategy
- -Managed administrative team including - payroll, dispatch, A/P and A/R and employee relations
- -Completed A/R audit reducing DSO by 64%
Construction Billing Analyst
ThyssenKrupp Elevator
Seattle, WA
07.2001 - 06.2004
- -Responsible for the billing and accounting of elevator construction on major projects throughout the pacific northwest
- -Prepared and issued progress billing invoices
- -Maintain billing log and prepare retention billing at the end of projects
- -Prepare payment requisitions for projects that require schedules of values and supporting schedules
Education
BS - Sociology and Mass Communications
University of North Dakota
01.2001
Skills
- Organizational culture
- HR policies and procedures
- Talent management
- Retention strategies
- Employee engagement
- HR analytics
- Employee relations
- Recruitment strategies
- Compliance management
Timeline
Vice President Human Resources
Alterra Mountain Company
08.2019 - Current
Sr. Director Global Benefits
Task Us
09.2018 - 08.2019
Global Benefits Manager
06.2014 - 11.2016
Global Benefits & Shared Services Director
Chipotle Mexican Grill
06.2011 - 08.2018
Benefits Analyst
06.2011 - 06.2014
Human Resources Manager
Alpine Access
06.2008 - 05.2011
Human Resources Manager
ThyssenKrupp Elevator
07.2004 - 05.2008
Construction Billing Analyst
ThyssenKrupp Elevator
07.2001 - 06.2004
BS - Sociology and Mass Communications
University of North Dakota