Stephanie Meraz

• All financial coordination with patients
• Explain insurance benefits, fees and procedures to patients.
• Contact insurance carriers to discuss policies and individual patient benefits.
• Submit claims to insurance companies for Orthodontic treatment ( high attention to detail and constant follow up to a high patient load)
• Prepare quarterly financial documents and general account management.
• Contract monthly reconciling

• Followed up with delinquent accounts to obtain funds and reduce aging balances.
• Manage daily financial functions in collaboration with accounting and payroll personnel.
• Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
• Managed payroll data entry and processing for 4 employees to comply with predetermined company guidelines.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• This position is the financial coordination for the entire office and its function. This accounting/ financial position was self taught by motivation and drive for helping patients achieve the maximum understanding of their paid benefits and the financial gain of the business.

CASA volunteer and trained

Safety Town 4 years

Job Fair

Law Enforcment memorial walk

• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Trained and motivated employees to perform daily business functions.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Led screening, hiring and staff scheduling to maintain compliance with group goals.
• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Social media marketing

• Used Spillman to track and maintain case incident numbers and logs.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
• Aided senior leadership by collecting research for executive decision-making support.
• Increased timely treatment protocols by leveraging current response and quality assurance requirements.
• Optimized productivity to improve on-time emergency response and life support.
• Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
• Cultivated client rapport by interfacing with callers to aid with medical emergencies.
• Improved project completion time by incorporating Code Red policies.
• Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• SWAT team dispatcher
• Ran and operated 8 screens at one time
• Ran and operated a phone and radio with a high level of stress and multi-tasking skill set in one moment of time

• Answered phones, staffed window and operated computer system concurrently to facilitate excellent service during peak periods.
• Explained car retrieval procedure to reduce confusion and expedite process.
• Greeted and welcomed guests to nurture relationships and grow successful business.
• Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
• Resolved customer issues and complaints expeditiously to meet customer service quality standards.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Determined customer needs by asking relevant questions and listening actively to responses.