STEPHANIE ESPINOSA
Colorado Springs
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Skyline Vision Clinic
07.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
Fresh Cut Supervisor
Safeway
03.2016 - Current
- Optimized stock management by liaising between vendors and managers to resolve product and delivery issues
- Kept computer inventory accurate with regular cycle counts and full audits every day
- Identified obsolete stock and coordinated disposal methods via methods such as retail promotions
Data Processor
Hueser and Hueser
03.2012 - 02.2016
- Processed all incoming mail, faxes and emails, converted all into electronic records by scanning
- Routed all incoming documents to the correct recipient
- Picked up various legal document and processed as needed
- Performed other basic tasks as needed
Patient Service Representative
Colorado Springs Health Partners
09.2008 - 01.2012
- Scheduled Patient Appointments with numerous providers
- Processed Referrals
- Handled incoming correspondence to providers
- Processed outgoing correspondence from providers to patients
- Managed multi-line phone system
- Other tasks as assigned
Education
Associates of Applied Science -
Pikes Peak Community College
Colorado Springs, Co08.2007
Skills
- Records updating
- Written communication
- Paperwork management
- Task prioritization
- Detail oriented
- Time management
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
Timeline
Patient Service Representative
Skyline Vision Clinic
07.2022 - Current
Fresh Cut Supervisor
Safeway
03.2016 - Current
Data Processor
Hueser and Hueser
03.2012 - 02.2016
Patient Service Representative
Colorado Springs Health Partners
09.2008 - 01.2012
Associates of Applied Science -
Pikes Peak Community College