Stephanie Costello
Colorado Springs,CO
Summary
I, Stephanie Costello am organized and dedicated, with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Time and Release Technician III
Colorado Department Of Corrections
09.2022 - Current
- Calculate dates of parole eligibility, mandatory release, sentence and parole discharge;
- Verify accuracy of documentation by auditing legal sentencing documents for accuracy and compliance with Colorado Revised Statutes for each person sentenced to DOC;
- Analyze documents to determine appropriate sentencing structure, taking into account parole violations, date of offense, violence of crime, prior violent offenses, prior non-DOC sentences, and consecutive sentences;
- Implement release process for persons being paroled, statutorily discharged or released by court order from the CDOC by querying the Colorado Crime Investigation Center/National Crime Investigation Center (CCIC/NCIC) network;
- Analyze information and warrants found for any wants, holds, or notification requests found through the CCIC/NCIC network;
- Obtain training in all aspects of time computation and release operations and be able to carry a moderate caseload;
ACA/Policy Administrative Assistant III
Colorado Department of Corrections
12.2019 - 09.2022
- Create, edit, and review ACA electronic files
- Create, edit, and review facility IA’s
- Prepare presentations, reports, memos, appeals, and all other documents
- Create the monthly facility Newsletter
- Backup for weekly, monthly, quarterly reports
- Excellent Communication between the department and external stakeholders
- Ability to interpret and demonstrate understanding of the Administrative Regulations
- P-Card Holder with satisfactory audits
- Creating multimedia presentations.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Front Desk, Administration Transitional Duty at CTA
Colorado Department of Corrections
10.2019 - 12.2019
- Data Entry
- Organization: Shredding, filing, office inventory
- Google Calendars
- Excellent Communication: Multi-line phones, Email, and spoken with staff and students
- Creating spreadsheets on Microsoft and Excel
- Proficient use of office machines
- Independent decision making as well as self-discipline
- Multi-Tasking and proficient
- Excellent Computer skills (Microsoft suite, Gmail, Google docs sheets, calendar).
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
Correctional Officer I
Colorado Department of Corrections: San Carlos Correctional Facility
11.2016 - 09.2019
- General Clerical Work in all working units
- Helping Supervisory staff prepare for ACA Audits
- Creating power points and spreadsheets for RTP staff trainings and data collection
- Creating a manual for new staff to use in Master Control
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards
- Built solid relationships with staff and offenders to keep institution safe and secure
- Made rounds at specified intervals and conducted head counts and roll calls
- Established positive working relationships and maintained boundaries with offenders
- Received and inspected mail, property and funds from visitors on behalf of designated inmates
- Searched building and grounds, living quarters and work areas for contraband
- Maintained custody and control of 200+ inmates housed in a maximum mental health correctional facility
- Observed and supervised offenders throughout visits, meal time, recreation, phone calls and showers
- Observed behavior of offenders individually and in groups
- Escorted inmates to and from cells, court, hospitals and medical appointments
- Conducted routine and emergency head counts
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns
- Received a Correctional Excellence Award for team work and dedication.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Personal Nanny
Ashley Montoya
05.2016 - 11.2016
- Communicated with children at age-appropriate levels to ensure understanding and foster relationships
- Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language
- Coordinated different types of activities to enhance physical and intellectual development
- Helped children complete homework assignments and school projects
- Developed games and activities using arts and crafts to support learning and verbal skills
- Fostered close relationships with children by asking about school, friends and hobbies
- Worked with parents to develop and implement discipline programs to promote positive behavior
- Monitored schedules to maintain sleeping, eating and school schedules for children
- Identified warning signs of emotional and developmental problems in children.
Mental Health Technician/Transport Administration
El Pueblo an Adolescent Treatment Community-Pueblo, CO
10.2015 - 04.2016
- Processing intake and reception paperwork when a new client would come in
- Processing Travel documents and having them scanned, copied and ready for the transport team
- Scheduling appointments with Psychologists, Doctor offices, and the client’s families
- Keeping paper and electronic copies of all the client’s information while upholding privacy and security
- Answering Multi-line calls
- Having exceptional customer service skills and interpersonal skills, while working with clients, peers, management, and stakeholders
- Data Entry on all clients and their activities through the day.
Administrative Assistant
Pueblo Community College
10.2012 - 08.2014
- Executed record filing system to improve document organization and management
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Established administrative work procedures to track staff's daily tasks
Education
Associate of General Studies - General Studies
Pueblo Community College
Pueblo, CO12.2014
Skills
- Compiling Data
- Analyzing Statistics
- Administrative Writing
- Legal Compliance
- Microsoft Office proficiency
- Documentation management
- Organizational skills
- Process improvement
- Compliance monitoring
- Interpersonal skills
- Audit coordination
- Problem-solving abilities
Timeline
Time and Release Technician III
Colorado Department Of Corrections
09.2022 - Current
ACA/Policy Administrative Assistant III
Colorado Department of Corrections
12.2019 - 09.2022
Front Desk, Administration Transitional Duty at CTA
Colorado Department of Corrections
10.2019 - 12.2019
Correctional Officer I
Colorado Department of Corrections: San Carlos Correctional Facility
11.2016 - 09.2019
Personal Nanny
Ashley Montoya
05.2016 - 11.2016
Mental Health Technician/Transport Administration
El Pueblo an Adolescent Treatment Community-Pueblo, CO
10.2015 - 04.2016
Administrative Assistant
Pueblo Community College
10.2012 - 08.2014
Associate of General Studies - General Studies
Pueblo Community College
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