STEPHANIE CORONADO
Barranquilla,ATL
Summary
Dynamic bilingual professional with extensive experience at Foundever, enhancing accessibility for Spanish-speaking clients. Proficient in Spanish interpretation and customer support, I excel in conflict resolution and communication. Proven track record in facilitating bilingual training and conducting language assessments, ensuring high-quality service and client satisfaction.
Overview
14
14
years of professional experience
Work History
Spanish Interpreter
Foundever
02.2020 - 12.2021
- Enhanced accessibility of financial services for Spanish-speaking clients by interpreting during consultations and transactions.
- Supported human resources departments by facilitating bilingual interviews and training sessions for Spanish-speaking employees.
- Conducted language proficiency assessments for individuals seeking certification in Spanish language skills.
- Assisted with customer support services, e-mail and inbound calling for organizations.
Scheduler for North Americans Banks
VSI Nearshore Outsourcing
06.2011 - 08.2016
- Monitored office services mailbox for business support needs and requests.
- Reserved and managed meeting room availability.
- Maintained front desk to provide positive first impression.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Handled incoming calls and directed callers to appropriate department or employee.
Bilingual Call Center Agent (Greyhound Customer Service)
Transcom Colombia S.A
05.2009 - 05.2011
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Navigated through computer systems to review information and respond appropriately to callers.
- Translated documents from English to Spanish as needed.
- Followed up with customers after calls and chat sessions were completed to ensure their satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
General Secretary – Receptionist
Politécnico Metropolitano
06.2008 - 04.2009
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Composed letters, memos, emails, reports and other documents as requested by supervisor or other staff members.
Bilingual Executive Secretary
American Golf Hotel
01.2008 - 05.2008
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Coordinated translation services for external purposes when required by the organization's needs.
- Prepared invoices and drafted memos for executives.
- Engaged in quality assurance initiatives to enhance bilingual office processes.
Education
Elementary -
María Auxiliadora de Soledad School
Soledad, ColombiaMiddle and High School -
Gimnasio Pablo VI de Soledad
Soledad, ColombiaBilingual Executive Secretary -
Centro Cultural Colombo Americano
Bquilla, ColombiaSeminary - Social Behavior and Interaction
Centro Cultural Colombo Americano
Bquilla, ColombiaSeminary - Social Image and Projection
Centro Cultural Colombo Americano
Bquilla, ColombiaSeminary - Skills to make Leaders
Centro Cultural Colombo Americano
Bquilla, ColombiaSkills
- Spanish interpretation
- Document translation
- Language assessment
- Customer support
- Bilingual communication
- Scheduling coordination
- Customer service
- Call center operations
- Data entry
- Customer relationship management
- Conflict resolution
- Call documentation
- Technical support
- Excellent communication
Colombian Id
1.042.248.182
References
Raul Bermudez Bornacelli, Teacher, Royal School, 300 440 5115
Family References
- Álvaro Coronado, Lawyer – Accountant, Independent Worker, 300 504 4508
- Martha Coronado, Accountant – Business Manager, 315 285 6726
Personal Information
- Age: 36
- Place of Birth: Barranquilla, Colombia
- Date of Birth: 09/01/88
- Marital Status: Married
Timeline
Spanish Interpreter
Foundever
02.2020 - 12.2021
Scheduler for North Americans Banks
VSI Nearshore Outsourcing
06.2011 - 08.2016
Bilingual Call Center Agent (Greyhound Customer Service)
Transcom Colombia S.A
05.2009 - 05.2011
General Secretary – Receptionist
Politécnico Metropolitano
06.2008 - 04.2009
Bilingual Executive Secretary
American Golf Hotel
01.2008 - 05.2008
Elementary -
María Auxiliadora de Soledad School
Middle and High School -
Gimnasio Pablo VI de Soledad
Bilingual Executive Secretary -
Centro Cultural Colombo Americano
Seminary - Social Behavior and Interaction
Centro Cultural Colombo Americano
Seminary - Social Image and Projection
Centro Cultural Colombo Americano
Seminary - Skills to make Leaders
Centro Cultural Colombo Americano
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