Stephanie Brieske
Elizabeth,CO
Summary
Experienced Administration Professional proficient in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Works effectively with cross-functional teams in ensuring operational and service excellence. Customer Service Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Business Administrator
Serenity Dental
05.2014 - Current
- Project and office management
- Billing, coding, and filing insurance claims and tracking claim progress
- Insurance policy benefits verification and app - familiarity with HIPPA, Medicare, and Stand-Alone Dental Plans
- Quality assurance and review of procedures to create more efficient and compliant practices
- Track office production and collections
- Schedule, cancel, and reschedule patient appointments as needed
- Assist hygienists and doctors as needed with patient care
Business Administrator
Hein Dental
10.2011 - 05.2014
Business Administrator
Summerbrook Dental
01.2008 - 10.2008
Business Administrator/Plan Services
CIGNA
04.2006 - 01.2008
- Review new business submissions or changes requested by sales office for accuracy
- Distribute and coordinate with other departments to ensure timely completion and correct implementation of these setups or changes
- Code plan details into system
- Handle calls from clients for issue resolution
- Assist with review of departmental procedures to create more efficient practices
- Assist in testing of new systems; coordinate with other testing partners and review outcomes for accuracy
- Selected for teams handling special projects because of quality performance
Customer Service Representative
T-Mobile
01.2002 - 04.2006
- Manage incoming calls and customer service inquiries, identifying and assessing customer needs to achieve satisfaction.
- Promptly address customer concerns by providing accurate information.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assist customers in navigating company website and placing online orders, improving overall user experience.
Education
Zoology
Arizona State University
Tempe, AZSkills
- Schedule Management
- Microsoft Office Suite
- Driving Continuous Improvement
- Team Collaboration
- Conflict Resolution
- Data Evaluation
- Recordkeeping
- Customer Relationship Management
Timeline
Business Administrator
Serenity Dental
05.2014 - Current
Business Administrator
Hein Dental
10.2011 - 05.2014
Business Administrator
Summerbrook Dental
01.2008 - 10.2008
Business Administrator/Plan Services
CIGNA
04.2006 - 01.2008
Customer Service Representative
T-Mobile
01.2002 - 04.2006
Zoology
Arizona State University
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