Stephanie Anaya
Pueblo
Summary
Adaptable professional with a versatile background in scheduling and patient care. Known for effective communication and attention to detail, contributing to improved project outcomes and patient satisfaction.
Overview
21
21
years of professional experience
Work History
Schduler/Appointment Setter
C&C Painting and Remodeling
Pueblo
04.2024 - 05.2026
- Communicated with clients to confirm project timelines and requirements.
- Managed resource allocation for labor and materials efficiently.
- Coordinated schedules for painting and remodeling projects across multiple sites.
- Developed daily work plans to optimize team productivity on site.
- Collaborated with contractors to align project schedules and deadlines.
- Updated project timelines based on changes in scope or client requests.
- Scheduled and confirmed client appointments to ensure project timelines were met.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Assigned tasks to appropriate personnel based on their skill level and availability.
CNA
Medical Edge Recruitment
The Woodlands
08.2019 - 03.2024
- Provided direct patient care in behavioral health settings.
- Monitored patient behavior, providing timely updates to healthcare team to inform treatment decisions.
- Implemented therapeutic activities to enhance patient engagement.
- Educated patients on coping strategies and mental health resources.
- Ensured compliance with safety and health regulations in facilities.
- Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
- Provided direct patient care and monitored patients' physical, mental, and emotional status.
- Maintained detailed records of patient progress, capturing daily notes on moods, activities, and interactions to support individualized care.
- Ensured that all safety protocols were followed at all times while caring for patients in a residential setting.
- Created therapeutic environments through activities designed to reduce stress levels among residents.
- Utilized therapeutic techniques like positive reinforcement and distraction methods for agitated patients.
- Taught clients how to manage their emotions, cope with stress, and develop healthy habits.
- Encouraged clients to participate in self-care practices like exercise or journaling that promote overall wellbeing.
- Promoted patient rights to ensure fair treatment and access to care. and facilitated access to community resources.
- Applied crisis intervention techniques during patient emergencies.
CNA
The Center At Parkwest
Pueblo
05.2016 - 08.2019
- Assisted patients with daily living activities and personal care needs.
- Monitored patient vital signs and reported changes to nursing staff.
- Documented patient care procedures in electronic health records accurately.
- Maintained a clean and safe environment for patient comfort and health.
- Educated patients and families on health management and wellness strategies.
- Trained new staff on best practices in patient care techniques.
- Advocated for patient needs and provided emotional support during recovery.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
CNA
Genesis Pueblo Care Center
Pueblo
06.2012 - 05.2017
- Assisted patients with daily living activities and personal care needs to enhance comfort and independence.
- Monitored patient vital signs and reported changes to nursing staff.
- Documented patient care procedures in electronic health records accurately.
- Maintained a clean and safe environment for patient comfort and health.
- Collaborated with healthcare teams to develop individualized care plans.
- Educated patients and families on health management and wellness strategies.
- Trained new staff on best practices in patient care techniques.
- Promoted patient rights and preferences during care discussions. and provided emotional support during recovery.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Delivered excellent customer service during interactions with patients, families, and guests to foster a welcoming environment.
Server
IHOP
Albuquerque
04.2010 - 02.2012
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and communicated them to the kitchen staff.
- Prepared and served food and beverages according to company standards.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions and processed payments efficiently at the register.
- Assisted in training new servers on menu items and service protocols.
- Managed customer inquiries and resolved issues promptly to enhance satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Restocked condiments and napkin holders during slow service times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
CNA
Presbyterian Hospital
Albuquerque
05.2005 - 03.2010
- Assisted patients with daily living activities and personal care needs.
- Monitored patient vital signs and reported changes to nursing staff.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care procedures in electronic health records accurately.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered patient call lights promptly and responded to requests appropriately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Monitored food intake and output according to nursing staff instructions.
- Trained new staff on best practices in patient care techniques.
- Educated patients and families on health management and wellness strategies.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Education
CNA Certification -
Manor Care
Albuquerque, NM06-2000
High School Diploma -
Del Norte High School
Albuquerque, NM05-1998
Skills
Project scheduling
- Schedule management
- Appointment management
- Schedule coordination
- Resource allocation
- Task prioritization
- Documentation proficiency
- Data entry
- Quality assurance
- Customer relationship management
- Customer service
- Teamwork and collaboration
- Staff coordination
- Effective communication
- Problem solving
- Attention to detail
- Strong work ethic
- Invoice submission
Timeline
Schduler/Appointment Setter
C&C Painting and Remodeling
04.2024 - 05.2026
CNA
Medical Edge Recruitment
08.2019 - 03.2024
CNA
The Center At Parkwest
05.2016 - 08.2019
CNA
Genesis Pueblo Care Center
06.2012 - 05.2017
Server
IHOP
04.2010 - 02.2012
CNA
Presbyterian Hospital
05.2005 - 03.2010
CNA Certification -
Manor Care
High School Diploma -
Del Norte High School