STEPHANIA SANCLEMENTE
Cali,VAC
Summary
Social communication student with excellent assertive communication skills, practical problem solver with excellent problem solving and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement. Excellent customer service skills.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Experience Leader / Customer Service
Mc Donald´s - Arcos dorados S.A
03.2021 - 09.2021
- Providing excellent customer service
- Planning strategies and/or activities to attract more customers to the restaurant
- Resolving complaints and/or claims
- Solicited customer feedback to identify and improve on areas of weakness.
Customer Service Representative
Desk Virtual Solutions S.A.S
02.2022 - 08.2022
- Medical advice for plastic surgeries
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Follow up with patients who have already had surgery to know their health status.
- Perform pre-surgery medical questionnaire
Customer Service Representative
TaskUs Colombia S.A.S
10.2022 - 01.2023
- Flight scheduling for U.S. companies.
- Customer service through phone calls and e-mails.
- Resolving customer concerns about their flights.
- Email notification of all information related to scheduled flights
Customer Service Representative
Accedo Technologies
02.2024 - Current
- Receiving calls from potential customers for home warranties
Schedule appointments to visit customers' homes to repair damage covered by the warranty
Respond to all customer inquiries and requests
Education
High School Diploma -
Institución Educativa Normal Superior
Cali, Colombia12.2018
No Degree - Social Comunication
Universidad Santiago De Cali
Santiago De Cali, Colombia12.2026
Certified - Community Manager
Politécnico Nacional De Colombia
11.2023
Skills
Schedule development
Effective Communication
Excellent Communication
Customer Service
Active Listening
Adaptability
Management of corporate profiles in the main social networks
Creation of strategic content to achieve the goals established by the company
Creation of advertising strategies for social networks Goal-oriented social media management Design and production of innovative and assertive messages for target audiences
Identification
ID NUMBER: 1005977990 / Con. Estocolmo
Personal Information
- Date of Birth: 02/27/2002
Timeline
Customer Service Representative
Accedo Technologies
02.2024 - Current
Customer Service Representative
TaskUs Colombia S.A.S
10.2022 - 01.2023
Customer Service Representative
Desk Virtual Solutions S.A.S
02.2022 - 08.2022
Experience Leader / Customer Service
Mc Donald´s - Arcos dorados S.A
03.2021 - 09.2021
High School Diploma -
Institución Educativa Normal Superior
No Degree - Social Comunication
Universidad Santiago De Cali
Certified - Community Manager
Politécnico Nacional De Colombia
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