Stacy Cordova, CRP

• Implementing strategies and policies for company growth.
• Managing and overseeing the entire inventory home acquisition and sale process.
• Reviewing customer financial statements and profitability with the objective of maximizing customer satisfaction, services, and profitability.
• Directing and coordinating activities of relocation counselors.
• Preparing staff work schedules, assigning specific duties, and managing proper operational staff levels and caseloads.
• Conducting employee training, monitoring employee performance and counselor operating metrics, as well as personal survey results.
• Directing or coordinating financial or budget activities to fund operations, maximize investments, or increase efficiency.
• Analyzing data to inform operational decisions or activities.
• Analyzing financial records to improve efficiency.
• Directing organizational operations, projects, or services.
• Carrying a small caseload and handling all customer and transferee escalations.

• Entrusted to facilitate and manage relocation services for NFL, NBA, MLS, MLB, NHL, WNBA & NWSL organizations, players, coaches, and employees.
• Day to day contact who is accessible and knowledgeable regarding the details of the clients mobility program.
• Service delivery that meets and exceeds client and transferee expectations.
• Primary point of contact to coordinate and oversee all authorized relocation services including temporary housing, house hunting, real estate referrals, household good and vehicle shipments.
• Prepare cost estimates and invoices using a custom software program.
• Ensure data integrity within SalesForce.
• Identifies and builds relationships with service partners.

• Assists in planning, organizing and leading a team within the Relocation department at the regional office.
• Provides support and guidance to ensure the team has the necessary tools to provide superior customer service to our clients and the relocating employee.
• Develops and maintains effective working relationships with corporate client contacts, internal business units, operational support team as well as partners/vendors.
• Hiring, training, mentoring and performance management of the service delivery team.
• Conducting team meetings, performance reviews, caseload management, and ensure overall development and performance improvements of all team members.
• Problem resolution and service recovery. Customer escalations and issue resolution.
• Final review and approval of all incoming contracts.
• Manages all aspects of the home sale process including reviewing broker market analysis, marketing strategies, providing guaranteed offers, assisting in third party contract negotiations, processing equity and managing the closing process.
• Guides and manages a team of 10 inclusive of Consultants and Associates.
• Participate in RFPs, Best and Final Presentations and the overall implementation of new clients.

• Consult and administer all components of domestic relocations for clients and their employees.
• Maintaining a caseload of high level executives.
• Initial consultation with relocating employees and arrangement of services as determined by client.
• Assess competing properties, facilitate repairs and improvements of homes, and manage broker/agent relationships.
• Review and execution of real estate contracts.
• Foster, create and maintain client relationships.
• Accountable for training, management, and personal growth of Relocation Associates.
• Maintaining 98% customer satisfaction or above.
• Monitor delivery of all vendor partners to ensure quality service.
• Prepare property offers based on an outside offer or guaranteed buyout.