Stacey Moreno

• Collaborated with development teams to design databases and implement schema changes.
• Developed comprehensive documentation for database procedures and processes.
• Trained junior staff on application usage linked to DBMS, ensuring operational consistency.
• Provided ongoing support and training to junior database administrators and users.
• Coordinated resources across departments to ensure successful project completion.
• Established strong partnerships with teams, vendors, and contractors to enhance collaboration.
• Documented new features, strategies, user stories, and acceptance criteria.

Conducted testing of application code changes prior to production deployment.

• Maintained reconciliation records with FMMI and tracked payments.
• Supported NRCS business applications to enhance operational efficiency.
• Delivered training sessions for end users on new and updated systems.
• Created scripts to automate routine maintenance tasks, including index rebuilds.
• Resolved complex issues related to software tools, applications, and databases.

• Provide support for all technology in Maricopa County, Arizona
• Input tickets and maintain technical knowledge of all systems used by County employees and troubleshoot with customer
• Take calls at help desk to assist all County employees with all aspects of technology
• Active Directory
• Configured hardware, devices, and software to set up workstations for employees.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.

• Delivered Tier 2 technical help desk and remote desktop support for Agrium, Inc.
• Configured wireless networks at various sites and resolved connectivity issues.
• Assisted customers with remote access and VPN connectivity.
• Managed end-user accounts, ensuring proper access rights aligned with security policies.
• Troubleshot technical issues related to printers, network systems, and telecommunication devices.
• Installed and maintained Windows operating systems, software updates, and antivirus solutions for multiple clients.

• Supported over 3,000 employees with technology solutions in Maricopa County, Arizona.
• Created help desk tickets and resolved desktop issues through effective troubleshooting.
• Maintained technical knowledge of all systems used by County employees to ensure optimal service.
• Patched software and installed new versions to enhance security and protect data.