Sophie Phifer
Denver
Summary
Detail-oriented English graduate with 5+ years of experience in digital content creation, customer service, and remote administrative support. Proven success in writing engaging articles, managing communications, and supporting virtual teams. Adept at balancing creativity with clarity, meeting tight deadlines, and working independently. Seeking a remote position in writing, editing, or customer-facing roles that value strong communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Content & Marketing Assistant
Riverlane Media Group
01.2023 - Current
- Created engaging content for Pinterest, Facebook, and Instagram.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Updated spreadsheets with statistical, financial and non-financial information.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
- Managed campaigns for various clients that consistently exceeded sales goals.
Remote Customer Support Specialist
BrightNest Services
10.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
- Assisted in development of system security protocols.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Virtual Assistant
Arbor & Co.
06.2020 - 10.2021
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Coordinated Skype calls across multiple time zones.
- Organized and managed team tasks using Trello and Asana.
Editorial Assistant
Clearview Media Co
08.2018 - 06.2020
- Provided copy editing support to hit target dates for editorial and design productions with print and digital material.
- Organized material, determined area of emphasis and wrote according to prescribed editorial style and format standards.
- Developed job aids and tools to support departmental need for quality processes.
- Tracked budgets, contracts, payment schedules, and expense reports for managing editor.
Education
Bachelor of Arts - English Language And Literature
University of Colorado At Boulder
Boulder, CO05-2018
Skills
- Campaign support
- Branding
- Scheduling
- Records coordination
- Copywriting
- Customer engagement
- CRM software
- Document management
- Administrative support
Timeline
Content & Marketing Assistant
Riverlane Media Group
01.2023 - Current
Remote Customer Support Specialist
BrightNest Services
10.2021 - 12.2022
Virtual Assistant
Arbor & Co.
06.2020 - 10.2021
Editorial Assistant
Clearview Media Co
08.2018 - 06.2020
Bachelor of Arts - English Language And Literature
University of Colorado At Boulder
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