Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophie Neale

Colorado Springs

Summary

With almost 10 years’ experience in the airline industry, I have a strong background in operations, logistics and customer service. I am a reliable team player with strong organizational skills and a great work ethic, which are attributes I feel are important as an (job title here) I thrive in high pressure situations and am passionate about creating seamless experiences for the customer.

Overview

14
14
years of professional experience

Work History

Crew Control

Air New Zealand
05.2018 - 06.2023
  • Monitoring day of operations’ crewing requirements.
  • Responsible for replacing any callouts within cabin crew and pilots.
  • Responsible for putting a plan together during any kind of disrupt to the airlines schedule in a timely manner.
  • Receiving and relaying any type of information that may impact the airline schedule to other departments and stakeholders.

Airline Operations Centre Operator

Air New Zealand
01.2016 - 05.2018
  • Coordinating the arrivals and departures of aircraft at Auckland Domestic.
  • Communicating information appropriately to ensure the on time running of each flight (Ops Control, Crew, Refueling, Ramp).
  • Troubleshooting unexpected events that may impact the operation and putting a plan into place which is then communicated to all the necessary departments to try limit any kind of disruption.
  • Filtering information received directly from internal and external customers to the rest of the team.

Dispatch

Air New Zealand
07.2014 - 05.2018
  • Creating a Load Plan based of the estimation of expected load figures (passengers, bags, cargo, mail).
  • Sending a Loading Instruction Report (LIR) to the loading foreman of each aircraft to ensure the loading plan is followed.
  • Ordering the appropriate amount of fuel ensuring it is as close as possible to the crews preferred amount while monitoring the weight of the aircraft.
  • Documenting the loading of Dangerous Goods.
  • Producing a Load Sheet that reflects the loading of the aircraft, which zones the passengers are seated in and the fuel that is onboard.

Service Control

Air New Zealand
10.2013 - 05.2018
  • Monitoring passengers’ in carriage and on carriage to ensure passengers and their bags make it to their final destination as seamlessly as possible.
  • Being the point of contact for the CSAs if they need any assistance with check-in.
  • Editing flights on the day of operation to ensure passengers who may have special requirements are seated accordingly.

Customer Service Agent

Air New Zealand
04.2013 - 01.2016
  • Greeting passengers as they arrive into the terminal and assisting with check-in on the kiosks.
  • Trouble shooting any issues with general check-in.
  • Assisting passengers at the bag drop to ensure their bags are processed safely and correctly.
  • Rebooking passengers during disrupts and providing them with the information they need for their new travel arrangements.

Gate Agent

Jetstar Airways
08.2012 - 04.2013
  • Company Overview: Skycare Airline Services
  • Ensuring the boarding and disembarking of each aircraft is done in a timely and safe manner.
  • Preparing the passenger manifest for the crew and assisting the cabin crew with the scanning of boarding passes while boarding.
  • Trouble shooting issues during boarding, i.e. oversized cabin bags, seat changes, and emergency exit rows.
  • Attaching and removing the aerobridge during the departure/arrival of the aircraft.
  • Skycare Airline Services

Service Desk

Jetstar Airways
05.2012 - 04.2013
  • Company Overview: Skycare Airline Services
  • Ticket sales and collecting payment for excess from passengers.
  • Rebooking disrupted passengers.
  • In charge of making the final call announcements over the PA system and closing the flight for check-in at -30 minutes.
  • Skycare Airline Services

Customer Service Agent

Jetstar Airways
02.2012 - 04.2013
  • Company Overview: Skycare Airline Services
  • General check-in and processing of passengers.
  • Assisting passengers at the kiosk and directing them to the correct gate.
  • Tarmac guidance during duel boarding/disembarking.
  • Skycare Airline Services

Sales Assistant

The Cheesecake Shop
10.2009 - 03.2012
  • Product sales.
  • Food Prep/Decorating.
  • Stock take.
  • Taking/Filling Orders.

Education

National Certificate in Aviation Airline Check-in -

NZQA
01.2014

Certificate in Travel, Tourism and business - National Certificate in Tourism (core skills), National Certificate in Travel, National Certificate in Computing, Amadeus Certificate, National Certificate in Travel Level 4

Sir George Seymour College
01.2011

NCEA level 3 - undefined

Rosehill College
01.2009

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Excellent communication
  • Problem-solving
  • Dependable and responsible

Timeline

Crew Control

Air New Zealand
05.2018 - 06.2023

Airline Operations Centre Operator

Air New Zealand
01.2016 - 05.2018

Dispatch

Air New Zealand
07.2014 - 05.2018

Service Control

Air New Zealand
10.2013 - 05.2018

Customer Service Agent

Air New Zealand
04.2013 - 01.2016

Gate Agent

Jetstar Airways
08.2012 - 04.2013

Service Desk

Jetstar Airways
05.2012 - 04.2013

Customer Service Agent

Jetstar Airways
02.2012 - 04.2013

Sales Assistant

The Cheesecake Shop
10.2009 - 03.2012

Certificate in Travel, Tourism and business - National Certificate in Tourism (core skills), National Certificate in Travel, National Certificate in Computing, Amadeus Certificate, National Certificate in Travel Level 4

Sir George Seymour College

NCEA level 3 - undefined

Rosehill College

National Certificate in Aviation Airline Check-in -

NZQA

Similar Profiles

CREATE PROFILE
Sophie Neale